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Own and rebuild Blackpoint Cyber’s customer-facing knowledge base, including approximately 150 article rewrites and 100 new articles. Define documentation standards, information architecture, publishing governance, and AI-ready content structures. Collaborate with technical SMEs, validate procedures against products, use support analytics to prioritize content, and align documentation with product releases. Ensure accurate, retrieval-friendly documentation for internal teams, customers, MSP partners, and AI-assisted support workflows.

Provides expert technical support for complex software issues involving microservices, APIs, integrations, operating systems, cloud platforms, and networking. Resolves escalated cases, collaborates with Engineering and Product, analyzes ticket trends, maintains documentation, and mentors junior engineers. Builds and optimizes Zendesk workflows and support automation using tools such as Superblocks, n8n, Tines, and webhooks to improve operational efficiency and customer satisfaction.

Provides expert technical support for complex software issues involving microservices, APIs, integrations, operating systems, cloud platforms, and networking. Escalates and resolves advanced customer cases, collaborates with Engineering and Product, analyzes ticket trends, and mentors junior engineers. Builds and optimizes support workflows using Zendesk automation, Superblocks, n8n, Tines, and webhooks while documenting processes and improving operational efficiency.

Develop and execute cybersecurity content strategy across SEO, web, email, product marketing, campaigns, ABM, blogs, eBooks, research reports, and sales enablement. Translate complex technical concepts into persuasive content that builds credibility, supports sales, improves organic growth, and drives conversions. Manage the content calendar, collaborate with cross-functional teams and subject-matter experts, and optimize content performance across the buyer journey.

Conduct advanced threat hunting and intrusion analysis in a 24/7 SOC environment. Investigate endpoint and network events, support incident response, analyze threats across customer environments, produce incident reports, and serve as an escalation point for complex cyber incidents. The role also develops SOC processes, builds research lab environments, evaluates sandbox technologies, and communicates technical findings to technical and non-technical audiences.

Leads sales enablement across Sales, Customer Success, and Technical Support by onboarding GTM hires, translating product and campaign messaging, maintaining content, delivering training, supporting sales tools, coaching reps, and reinforcing sales methodology. The role also manages competitive intelligence, cybersecurity market awareness, certification, knowledge sharing, and training effectiveness measurement while developing scalable AI-assisted enablement solutions.

Own and grow Blackpoint Cyber’s social media presence across LinkedIn, X, Reddit, and YouTube. Develop and publish written, video, and visual content; manage community engagement, Reddit moderation, employee advocacy, social listening, analytics, and crisis communications. Partner cross-functionally with marketing, sales, events, product, campaigns, people, and creative teams to promote cybersecurity content, partner stories, and industry events. Apply AI tools and social SEO best practices to improve workflow and performance.

Senior Full Stack Software Engineer responsible for building and owning scalable cybersecurity product experiences across front-end and back-end systems. The role uses TypeScript, Golang, React, Node.js, Kubernetes, cloud platforms, databases, APIs, and CI/CD pipelines. Responsibilities include architecture, performance optimization, security, mentoring engineers, leading projects, Agile planning, and adopting AI-assisted development tools.

Drive partner health, product adoption, onboarding, training, and long-term engagement for cybersecurity clients and partners. Provide technical support, prepare partner reviews, document processes, collaborate with GTM and Product teams, and track customer health and KPIs using ChurnZero. The role requires customer-facing technical expertise, security-industry experience, strong communication, analytical skills, and independent remote work capability.

Serve as the cybersecurity sales engineering subject matter expert for Australia and New Zealand. Lead product demonstrations, trials, technical discovery, webinars, and partner presentations. Advise MSP customers on cybersecurity technologies, regulatory frameworks, privacy laws, and compliance goals. Collaborate with Sales, Marketing, Product, Engineering, and Support, provide customer insights for roadmap development, and independently manage multiple engagements. The role requires regional travel of approximately 30–40%, including interstate and trans-Tasman travel.