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Lead firmwide business development programming and training, including content creation, delivery (virtual/in-person), multimedia resources, intranet platform management, project management, performance tracking, and cross-functional collaboration to advance client service initiatives.

Provide Level 2 desktop/laptop and mobility support for attorneys and staff, perform installations/upgrades, troubleshoot hardware, software, network, and telephony issues, document resolutions, support rollouts and remote trial sites, and liaise with Level 3 engineers and firm telecom.

Provide advanced Level 2 desktop/laptop, mobility, telephony, and network support for attorneys and staff; troubleshoot and escalate complex software/hardware issues; participate in pilots and rollouts; create knowledge-base articles; perform desk-side coaching and routine server/application maintenance; coordinate with network and telecom engineers and support remote trial/war room sites.

Support rate and pricing operations, financial analysis, reporting, and process improvement. Maintain client/matter/billing data in Elite 3E, administer rates and fee arrangements, produce reports and dashboards (Excel, Qlik, Power BI), analyze profitability and pricing, support AFAs and RFPs, and collaborate with attorneys, Finance, Billing, and Operations on enhancements and ad hoc analyses.

Support Corporate & Transactional business development by tracking proposals, RFPs, and presentations; maintaining experience databases; coordinating projects and ad hoc requests; collaborating with lawyers and cross-functional teams; and maintaining reporting tools and spreadsheets to help achieve departmental goals.

The IP Billing Supervisor oversees the IP Billing team, ensuring timely client billing and compliance with billing processes while supporting management and training staff.

Support Partners with billing for assigned clients and matters: review matter setup, time and cost entries, prepare and submit invoices via eBilling systems, monitor receivables, resolve rejections, produce month-end proformas, and assist with client billing setup and communications under supervision.

Lead IT product lifecycle: define strategy and roadmaps, gather and prioritize requirements, manage backlog/sprints/releases, ensure CI/CD via DevOps/Jira, coordinate stakeholders, run UAT, track KPIs, and develop training and supporting processes. Hybrid role based in Philadelphia.

The eData Client Services Project Manager will provide expertise in eDiscovery, manage client engagements, ensure quality control, and support business development in a law firm context.

The Trademark Docket Specialist monitors and reviews trademark office information, communicates deadlines, assists with docketing tasks, and manages new trademark portfolios.