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Manage end-to-end merchant payment gateway onboarding from handoff through production activation. Configure payment acceptance solutions, validate requirements, coordinate testing and go-live, track milestones, resolve implementation issues, and communicate with customers and cross-functional teams. Maintain compliance, quality, CRM records, and service-level adherence while contributing to process improvements, documentation, automation, and team knowledge sharing.

Implement property management software for hotel customers, provide remote installation and reception-team training, troubleshoot issues through resolution, coordinate with third parties and internal technical teams, and maintain installation tracking records. The role requires German and English fluency, customer-focused communication, hospitality or helpdesk experience, logical problem-solving, and an organized, independent approach in a hybrid work environment.

Configure, enable, test, troubleshoot, and validate Planet payment solutions for merchants. Coordinate with merchants and internal teams to ensure accurate configurations, compliant delivery, correct billing models, and timely installations. Provide technical guidance, resolve merchant questions, monitor installation outcomes, and report solution status while maintaining strong customer service and communication.

Manage end-to-end merchant onboarding for payment gateway solutions, including requirements review, account setup, configuration, testing, activation, and go-live. Coordinate with customers and cross-functional teams, monitor timelines and SLAs, resolve implementation issues, maintain accurate operational records, and ensure compliance and quality standards. Contribute to process improvements, documentation, automation initiatives, training, and knowledge sharing.

Configure, install, test, and support Planet payment and commerce solutions across card-present and e-commerce environments. Troubleshoot PMS/POS integrations, networks, connectivity, firewalls, VPNs, DNS, and payment terminals through remote and on-site deployments. Provide technical guidance and customer support, coordinate with internal teams and third-party providers, maintain installation records, manage escalations, and recommend process improvements.

Implement property management software for hotel customers, provide remote training, troubleshoot installation and post-installation issues, coordinate resolutions with third parties and internal technical teams, and maintain accurate installation tracking. The role requires French and English fluency, customer-focused communication, structured independent work, and an interest in IT and new technologies. The position follows a hybrid model with three office days per week.

Lead technical efforts in AI integration for hospitality products, manage both C# and C++ systems, and mentor the engineering team.

Monitor, triage, and investigate security alerts across Sentinel, Defender XDR, EDR, and cloud services; escalate incidents, support containment and remediation, tune detections, maintain audit-ready incident records, and support PCI DSS compliance and vulnerability monitoring.

Configure, test, troubleshoot, deploy, document, and support Planet payment solutions for merchants. Coordinate with merchants and internal teams to ensure accurate, timely implementation aligned with contracts, billing models, and configuration standards. Create enablement tickets, provide technical guidance, track installed solution status, and support customer experience objectives. The role is primarily remote with hybrid office attendance for training and meetings.

Configure, test, deploy, document, and support Planet payment solutions for merchants. Review contracts, create enablement tickets, troubleshoot products remotely, provide technical guidance, monitor implementation status, and coordinate with merchants and internal teams to deliver accurately and on schedule. The role requires strong understanding of integrated payments, organization, teamwork, and deadline management, with payments, POS, or tax-free industry experience preferred.