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Lead and mentor the styling team to deliver Harrods e-commerce creative vision across menswear and womenswear. Oversee outfitting, model casting, talent development, styling processes, daily briefs/PDFs, kit management, and ensure imagery aligns with brand guidelines while maintaining studio efficiencies and deadlines.

Lead and support campus-wide wired, wireless, and voice network infrastructure. Provide end-to-end configuration and support for partner networks, enforce cabling and M&E standards, monitor power/UPS and environmental conditions, and perform advanced troubleshooting. Manage and coach a team, drive operational excellence, and translate technical details for diverse stakeholders.

Design and build responsive, modular email templates and reusable content blocks using tools like Figma and Emarsys. Implement dynamic, personalised content, optimise for accessibility, dark mode and client compatibility, and monitor performance to recommend improvements. Collaborate with CRM, creative, copywriting and strategy teams; deliver within tight deadlines.

Coordinate end-to-end project workflows for the Creative Studio, managing briefs, production, approvals, and delivery. Assign tasks to design, editorial, and copy teams; support content management and asset uploads; maintain approval records; communicate with stakeholders, escalate risks, and ensure timely delivery of digital and marketing assets.

Support Private Shopping gifting and client engagement campaigns by executing targeted activations, managing budgets and activity trackers, coordinating personalised client touch points and experiences, and collaborating with client development and brand engagement teams to ensure culturally appropriate, timely communications and high-quality service.

Provide expert advice and support for retail teams on transaction-related issues while ensuring compliance with policies and delivering excellent customer service.