We have an exciting opportunity for a Lead Talent Partner to join our Concessions team within the Talent Department at Harrods. In this role, you will be responsible for shaping and delivering talent acquisition, development, and retention strategies that enable our Concession Partners to attract, engage, and retain exceptional talent.
About the Role
The Lead Talent Partner will lead the pre-hire team and oversee the attraction, assessment, and selection of concession talent, ensuring the highest calibre of candidates are identified and onboarded into Harrods. You will have overall responsibility for managing agency relationships, monitoring agency performance, and ensuring all Concession Partner and agency colleague assessment and onboarding processes are delivered effectively and in line with business requirements.
Key Responsibilities
- Facilitate the seamless induction of new employees, ensuring timely onboarding in line with agreed service level agreements (SLAs).
- Develop effective partnerships with Harrods' Own Bought business areas that operate within a concession model.
- Provide accurate information and regular reporting to key stakeholders on Concession Partner processes, performance, and activities.
- Collaborate with internal HR teams to deliver integrated and effective people solutions.
- Lead, coach, and develop the pre-hire team to ensure a high-performing and customer-focused service.
About You
The ideal candidate will have strong people management experience, with a proven ability to build, lead, and develop high-performing teams. You will also possess a strong understanding of HR systems, data compliance processes, and recruitment best practices, with experience of Workday being advantageous.
We are looking for someone with a solid understanding of SLAs, KPIs, and performance metrics, including Balanced Scorecards, to measure service delivery and business outcomes. You will have the ability to build strong, collaborative relationships across HR teams and with key business stakeholders, influencing effectively at all levels.
It is important that you have:
- Significant experience within a retail and/or hospitality environment.
- A strong understanding of the concessions business model.
- Excellent attention to detail, while maintaining an awareness of the wider business impact.
- A sound understanding of employment law and company policies, and how these influence recruitment practices.
- Strong stakeholder management and relationship-building skills.
- Excellent organisational skills, with the ability to manage multiple priorities in a fast-paced environment.
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods.
Additional Information:
Time Type:
PermanentDepartment:
HR Concessions Support (Kate Orlowski)Skills Required
- Significant experience in retail and/or hospitality environments
- Strong understanding of the concessions business model
- Strong people management capability and experience building and leading high-performing teams
- Knowledge of HR systems and data compliance processes
- Understanding of SLAs, KPIs, and Balanced Scorecards
- Ability to build collaborative relationships with HR teams and key business stakeholders
- Excellent attention to detail and awareness of wider business impact
- Understanding of employment law and company policy guidelines affecting recruitment
- Workday experience
What We Do
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category. Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers. Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story
