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Process and balance outgoing ACH files, resolve incoming exceptions, manage ACH returns/NOCs, handle disputes, process Treasury death notifications and reclamations, maintain customer contact database, provide internal customer service, and support projects, upgrades, and conversions in accordance with NACHA rules.

Process and post lock box remittance payments, maintain accurate client and business data, assist in new client setups, handle inquiries and returns, ensure daily uploads to Navigator, follow HIPAA/ePHI procedures, identify fraud risks, balance accounting daily, and support process improvement and cross-training within Treasury Management operations.

Provide technical and operational support and training for Treasury Management clients and branch staff. Troubleshoot and resolve issues with Online Banking, ACH/wires, Remote Deposit, Positive Pay, and other treasury services. Assist with product implementations, system upgrades, special projects, and ensure compliance with policies and regulatory requirements while delivering high-quality customer service.

Design, install, administer, and optimize storage, servers, and computer environments (Windows/Linux/Citrix/virtualization). Ensure application availability, perform capacity planning, disaster recovery testing, automation via scripting, mentor junior staff, and manage projects to maintain uptime, security, and performance.

Provide front-desk reception and administrative support for an executive office: greet visitors, handle correspondence, schedule meetings and travel, prepare documents and PowerPoint presentations, process invoices, maintain supplies, and assist with departmental projects under minimal supervision.

Provides advanced system analysis, implementation, support, and documentation for critical banking applications (Premier, BPM). Acts as vendor liaison, leads upgrades/releases, supports audits/ITGC, mentors junior analysts, manages data integrations, and owns medium-to-large projects while ensuring compliance and performance monitoring.

The Senior Commercial Relationship Manager manages a loan portfolio, develops new business, and establishes strategic client partnerships while ensuring financial performance and compliance.

Lead analytics efforts by designing, validating, and deploying queries and reports, building visualizations, automating data processes, partnering with stakeholders including C-suite, documenting processes, performing root-cause analysis, and supporting projects across business, operations, and risk. Responsible for data warehousing practices, SQL/Python work, BI tool administration, and delivering insights to drive decision-making.

The Commercial Relationship Manager II manages complex client relationships, develops new business, ensures financial performance, and maintains compliance with banking regulations.

Measure and identify technical risks across infrastructure and third-party solutions; perform technical security assessments and testing; validate security configurations against standards; develop and monitor risk metrics/dashboards; advise on security architecture and controls; support policy and standards development; evaluate emerging technologies and third-party cyber risk; provide security consulting on projects and remediation guidance.