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Lead onboarding and activation of IHOP Off-Prem channels (online ordering, delivery, catering) for new openings, conversions, and ownership changes. Act as operational SME and escalation point, validate system configurations, coordinate vendors and internal teams, monitor performance, run root cause analysis, and drive process improvements and rollout readiness.

Provide litigation support including intake, docketing, calendaring, legal holds, discovery preparation and document collection; draft legal correspondence; manage large volumes of matters and stakeholder engagement; support compliance (HR, privacy, government affairs); assist attorneys with franchising and corporate transactional document production, due diligence, and corporate governance tasks; track and report matter data.

The Manager, Product Calendar Marketing will lead marketing strategy, campaign execution, and core menu planning for IHOP, driving traffic and profitability through product launches and promotions.

Design and deliver bilingual, brand-aligned learning experiences across eLearning, instructor-led, blended, and on-the-job modalities. Partner with cross-functional stakeholders to translate operational standards into scalable training, manage end-to-end development in the LMS, use authoring tools to create interactive content, gather performance data, and iterate to improve learner engagement and operational outcomes.

The Director of Strategic Operations leads operational priorities for Applebee's, supporting the COO, managing strategic projects, analyzing data, and influencing decisions across teams to enhance organizational effectiveness.

Lead design, piloting, and scaling of operational initiatives for IHOP. Frame problems, develop data-driven solutions, drive rollout and adoption, define KPIs and governance, and partner cross-functionally to ensure measurable restaurant performance and continuous improvement.

Lead design, development, and delivery of Dual Brand (Applebee's | IHOP) learning programs. Manage the Dual Brand LMS, create scalable e-learning and instructor-led content, partner with Operations and Brand teams, drive measurable improvements in leadership and operational performance, and track metrics to continuously improve learning effectiveness. Facilitate training and support field enablement across franchise and company restaurants.

Lead operational readiness and cross-functional project implementations for dual-brand Applebee's/IHOP openings, conversions, and ownership transitions. Manage testing, system configuration, integrations, menu publishing, vendor coordination, and rollout. Provide data-driven insights, maintain documentation and standards, streamline workflows, and drive alignment across stakeholders to improve performance and guest experience.

Provide administrative and operational support to the Architecture & Design team: organize project documentation, maintain material library, track FF&E and finishes, coordinate vendors, process invoices, update templates and standards, and assist with rollouts. Ensure accessible, up-to-date design files and support cross-functional teams while gaining exposure to design processes and tools with opportunities for growth into more design-focused work.