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Make outbound calls to small business owners who submitted online enquiries, confirm details, assess eligibility for better deals, record information in Salesforce, and pass qualified leads to sales closers. Provide a professional, helpful customer experience.

Bionic invites candidates to register their interest in various roles focused on sales, technology, and business operations to support UK small businesses.

Manage day-to-day running of the London office: supplies, reception, meeting rooms, vendor relationships, onboarding, events, and ad hoc business support. Ensure health & safety compliance, liaise with building management, improve office processes, and deliver a welcoming front-of-house experience.

Lead quality assurance and coaching for broker sales teams to improve conversion, retention, compliance and customer outcomes. Conduct call and file reviews, run coaching cycles, document findings, chair quality huddles, partner with technical controls and compliance, and drive continuous improvement and governance aligned to FCA and Data Protection requirements.

Lead and manage an insurance telesales team to hit daily, monthly and quality targets; develop leaders, resolve technical and broking queries, maintain underwriter relationships, drive data-led improvements, and ensure regulatory and customer-quality standards.

Manage post-sale contract journeys between customers, internal teams, and energy suppliers. Resolve queries, gather missing information, coordinate terminations, update systems, monitor outstanding contracts, recommend process improvements, and support training to ensure accurate, timely contract processing and high-quality customer service.

Design, build and scale production data pipelines and analytics-ready models on AWS and Snowflake using dbt. Lead data platform architecture, ensure reliability, implement CI/CD and testing, mentor engineers, and embed governance, observability and security practices.

Make outbound calls to business customers to qualify leads across energy, connectivity, finance and insurance, understand needs, build rapport, provide support, work to daily/weekly/monthly KPIs, and hand qualified leads to senior sales consultants.

Support the Insurance Team by compiling and sending policy documentation, monitoring accuracy, processing cancellations and refunds, managing team inboxes, creating daily case reports and allocations, and meeting performance targets while ensuring regulatory compliance and high attention to detail.