Manage a portfolio of consumer goods, F&B, and retail customers to drive adoption of the GoSpotCheck platform. Lead onboarding, training, strategic planning, and Executive Business Reviews. Use data, SQL, and advanced Excel to surface recommendations, track health scores and retention metrics, and identify expansion opportunities. Build executive relationships and demonstrate ROI while coordinating cross-functional support.

The Account Manager at Trax manages customer relationships, ensures project success, drives account growth, and delivers insights through analytics.

Operate day-to-day technical support for recognition services, handle client tickets, monitor project performance, implement and maintain technical solutions, collaborate with developers and QA, support deployments and escalations, and provide data-driven analysis and stakeholder support.