Support customers using Autenti’s SaaS platform through email, chat, and phone. Resolve issues, identify root causes, collaborate with internal teams, improve customer service standards, and maintain knowledge-base articles. The role requires professional German, B2-level English, strong problem-solving and communication skills, and the ability to explain technical concepts clearly. Basic Postman and API knowledge is preferred. The position is fully remote or hybrid in Krakow or Warsaw, with scheduled paid on-call duties.

Lead B2B sales expansion across DACH and neighboring European markets while personally closing deals, managing strategic partnerships, and responding to RFPs. Build and coach an international sales team, establish targets and processes, track pipeline and forecasts in HubSpot, and collaborate with Product and Marketing on go-to-market initiatives. Represent the company at industry events, monitor competitors and regulations, and strengthen its market position in electronic identity and signature solutions.

Leads Autenti’s SME and Corporate Sales organization, owning revenue targets, sales strategy, team development, pipeline governance, forecasting, customer expansion, and sales productivity. The role builds scalable sales processes, drives CRM and AI-tool adoption, improves conversion and retention, and partners with Marketing, Product, RevOps, Finance, and Customer Success on commercial growth and organizational transformation.