We are looking for a Customer Support Specialist who genuinely cares about customers and their experience with the Autenti platform and our services.
At Autenti, great customer support starts with communication. We value emotional intelligence, empathy and active listening - simple things that make a real difference in working with customers.
Job Description- Supporting customers in discovering and using the features of our SaaS platform
- Resolving customer issues via email, chat and phone
- Actively contributing to improving customer service standards
- Identifying root causes of reported issues and collaborating with internal teams to eliminate them
- Creating and maintaining articles for our knowledge base
- Experience in customer-facing roles within SaaS or e-commerce environments
- Strong problem-solving skills and confidence in handling customer requests
- German at a professional working level (spoken and written)
- English at a minimum B2 level
- Ability to explain complex issues in a clear, simple and understandable way
- Skill in translating technical language into everyday, user-friendly communication
Nice to have
Basic knowledge of Postman and APIs
What we offer
- A supportive, experienced team you can always rely on
- Full onboarding and work in a small, close-knit support team
- Employment contract (UoP)
- Multisport card and private medical care
- Fully remote work or hybrid model in Kraków or Warsaw
- Paid on-call duties outside standard working hours, based on a predefined schedule
Skills Required
- Experience in customer-facing roles within SaaS or e-commerce environments
- Professional working proficiency in spoken and written German
- English proficiency at minimum B2 level
- Strong problem-solving skills and confidence handling customer requests
- Ability to explain complex issues clearly and simply
- Ability to translate technical language into user-friendly communication
- Basic knowledge of Postman and APIs
What We Do
Autenti is an all-in-one platform that enables organizations to accelerate their business. Thanks to the platform they can send documents and sign them with one click. On any device with internet access, 24/7, at work, at home or on the go. From anywhere in the world. In a quick, secure and legal way. Our solution provides all types of electronic signatures (including qualified signatures from European providers) in a single process and with an electronic seal. Autenti also ensures the digital archive of documents, validation of them and remote customer verification (KYC) services. We support more than 7.500 companies with a wide range of digital solutions suitable for every industry in business processes like credits and loans, cash operations, bank accounts, insurance, leasing, HR, and more.
