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Manage and harden cloud and on-premises environments, deploy and maintain NSM/EDR/MDR/XDR and vulnerability management, perform security reviews and incident response, support compliance in Microsoft GCC High/GovCloud, implement security controls and remediation, configure network/security devices, and document security posture and procedures for internal and external clients.

Provide Tier 2 technical support for servers, networks, and endpoints. Troubleshoot hardware, software, virtualization, backups, firewalls, and connectivity. Use AI tools for documentation and ticket resolution, mentor Help Desk, maintain security and records, and perform system maintenance and upgrades.

Support, design, implement, manage, and troubleshoot clients' networks and systems for an MSP with a Cloud-First focus. Resolve escalated Tier II issues, mentor team members, use AI tools for documentation and automation, maintain technical documentation, and support on-site client engagements. Work includes virtualization, Azure/M365 administration, Active Directory, networking, firewall and backup/DR solutions.

Prospect, qualify, and book meetings with target accounts using inbound and outbound outreach. Use AI tools and CRM for research, enrichment, messaging, and tracking. Meet quotas, support sales and marketing alignment, attend events, and document processes while continuously improving outreach with data-driven insights.

The Cybersecurity Engineer protects clients by managing security monitoring solutions, vulnerability management, and compliance in cloud and on-premises environments.