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Conduct high-volume outbound calls to existing customers, welcoming new buyers, retaining lapsed customers, gathering feedback, building relationships, and identifying cross-selling and repeat-purchase opportunities. The role requires maintaining targeted call volumes, understanding customer needs, recommending relevant print products, and sharing customer insights with the Marketing and eCommerce team. This is an office-based, telephone-focused position in Rotherham, Monday to Friday.

Conduct targeted outbound calls to existing trade customers and warm leads, identifying unmet product needs and cross-selling print categories. Develop accounts, re-engage inactive customers, explain product innovations and pricing, manage follow-ups, maintain CRM records, and progress a high-volume sales pipeline. The role is office-based in Manvers, Rotherham, with training provided and no prior print industry experience required.

Own and grow acquisition channels across paid search, SEO, GEO, and emerging platforms. Manage marketing budgets, bidding strategies, attribution, conversion tracking, testing, and ROI optimization. Partner with analytics, finance, web, product, and development teams to improve technical SEO, AI search visibility, and channel performance. Report commercial results to senior stakeholders and make data-driven investment decisions.

Build and maintain full-stack e-commerce systems, APIs, services, CI/CD pipelines, automated testing, cloud environments, containerized workloads, and observability infrastructure. Improve deployment safety through feature flags, staged rollouts, migrations, and rollback strategies. Use AI-assisted development tools, contribute to architecture, lead initiatives, guide junior developers, and collaborate with business stakeholders.

Own and grow the Labels or Large Format category across two brands by developing strategy, driving revenue and margin, shaping product range and pricing, improving website experience and marketing, launching products, using data to inform decisions, and working cross-functionally to deliver category growth.