Implement and customize SaaS customer identity solutions for clients. Lead technical onboarding, configure customer environments, provide product guidance and training, troubleshoot integration issues, support testing, and advise on migrations and enhancements. Serve as the primary technical contact throughout the customer lifecycle while collaborating with onboarding managers and stakeholders to meet business and technical goals.

Develop and maintain automated tests for web applications and core systems. Perform API and unit-level testing, maintain regression suites, run tests, triage failures, identify defects, and support debugging. Document test cases, user scenarios, and test artifacts while helping improve QA processes and standards. Collaborate with cross-functional teams to ensure product quality and reliability.