Requirements
- 3-6 years of experience.
- Strong proficiency in any of JavaScript, node.js., Php, .net, Golang.
- Strong troubleshooting, diagnostic, analytical, and problem-solving skills .
- Experience with SSO protocols (SAML, OAuth, OIDC, JWT) is a plus.
- Familiarity with CMS platforms(Drupal/WordPress/Magento) is a plus.
- Experience with third-party integrations using REST API is a plus.
- Familiarity with the Identity and Authentication Management system will be a plus.
- Previous experience working with a SaaS product is a plus.
- Experience with client-facing roles and the ability to build strong client relationships.
- Exceptional written and oral communication skills.
- Should be comfortable with rotational shifts.
Required Skills:
Customer Engagement
Collaborate closely with Customer Onboarding managers to deliver exceptional onboarding experiences and ensure smooth technical implementations.
Serve as the technical expert and product specialist, offering guidance on product functionality, requirements, technology, and best practices.
Develop strong relationships with key stakeholders to understand their business goals and technical needs effectively.
Technical Implementation
Lead customers through the technical implementation process of our SaaS identity products.
Provide expert advice on best practices, configuration, and customization to meet specific customer use cases. Conduct comprehensive technical training sessions to equip customers with the knowledge needed to leverage our products effectively.
Set up and configure customer environments, ensuring optimal deployment.
Troubleshoot implementation issues and support customers through resolution processes.
Collaborate with customers on testing procedures to ensure the reliability and performance of our product implementations.
Technical Account Maintenance and Management
Act as the primary technical contact for all product-related initiatives and projects across your assigned customer base.
Drive technical engagements throughout the customer lifecycle, offering guidance from initial implementation to ongoing optimization.
Support customers with technical advice and consultation for new use cases, migrations, and enhancement initiatives.
Qualifications:
Bachelor’s degree in Computer Science, Information Technology, or a related field.
Proven ability to manage multiple projects and deliver results within deadlines.
Strong interpersonal skills and the ability to work effectively in a team environment.
Benefits
Hybrid Working Environment
Competitive Package
Tax-Friendly CTC Structure
Rewards and Recognitions
Certification Policy - Our focus is learning and skill development
Health Insurance
Accidental Insurance
Skills Required
- 3-6 years of professional experience
- Strong proficiency in at least one of JavaScript, Node.js, PHP, .NET, or Golang
- Strong troubleshooting, diagnostic, analytical, and problem-solving skills
- Experience in client-facing roles and ability to build strong client relationships
- Exceptional written and oral communication skills
- Comfort working rotational shifts
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Ability to manage multiple projects and deliver results within deadlines
- Strong interpersonal skills and ability to work effectively in a team environment
- Experience with SSO protocols including SAML, OAuth, OIDC, and JWT
- Familiarity with Drupal, WordPress, or Magento
- Experience with third-party REST API integrations
- Familiarity with identity and authentication management systems
- Previous experience working with a SaaS product
What We Do
LoginRadius is an API-driven identity platform designed to simplify the implementation of enterprise-grade features like Authentication, Authorization, Identity Verification, and User Management. Our products like Single Sign-On (SSO), Adaptive MFA, Passkeys, Fine-Grained Security Controls, Private Cloud, and Regulatory Compliances can be deployed in minutes (not months). Developers can integrate LoginRadius into their web and mobile apps with open-source SDKs, customizable login interfaces, and low-code Identity Orchestration capabilities, all designed for zero to minimal coding, along with real-time event-driven integrations via webhooks.
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