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Coordinates school and group reservations from initial inquiry through onsite visits. Builds client relationships, solicits and books business, conducts sales presentations, supports events and promotions, prepares revenue reports, coordinates event logistics, and follows up with clients. The role focuses on tour and travel markets, group bookings, marketing support, and achieving sales and revenue objectives.

Leads ride controls and AV technicians while overseeing preventive maintenance, repairs, work orders, troubleshooting, safety compliance, reliability, and technical projects across resort attractions. Supports recruitment, training, performance management, emergency response, ride modifications, and collaboration with operations and technical services teams.

Partners with business leaders to execute people plans, workforce strategy, talent and succession planning, leadership development, engagement, change initiatives, compensation activities, employee relations, DEI, and employee experience programs. Advises managers, supports organizational effectiveness, collaborates with unions or works councils, and ensures compliance with US employment law across a designated attraction or region.

Leads integrated creative and media marketing campaigns across a cluster to drive consumer demand, guest satisfaction, brand growth, and revenue. Develops marketing strategy, aligns global and local brand activity, manages agencies and stakeholders, uses customer insights and performance data to optimize campaigns, oversees budgets and ROI, and provides leadership reporting. Also develops team members and supports a collaborative go-to-market organization.

Provides strategic legal support for commercial deals, contracts, capital investments, leases, acquisitions, brand protection, and development projects across North America. Leads contract negotiation, manages external counsel, advises on legal and regulatory compliance, administers legal technology platforms, tracks department metrics, delivers internal legal training, and directs legal strategy for disputes and M&A transactions.

Maintains, repairs, restores, styles, and installs Madame Tussauds wax figures to ensure lifelike, camera-ready presentation. Manages maintenance schedules, budgets, supplies, quality goals, and records. Prepares figures for transportation and offsite events, supports celebrity appearances, monitors guest feedback, collaborates with operations teams, and follows health, safety, and brand standards.

Supervises ride and facilities engineering operations, including preventive maintenance, inspections, repairs, safety compliance, contractor coordination, documentation, budgeting, and minimizing ride downtime. Leads and develops maintenance technicians, troubleshoots Siemens PLC controls and electrical systems, oversees ride shutdowns and upgrades, and ensures attraction facilities and equipment remain safe, operational, and compliant with applicable standards.