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Leads end-to-end transformation initiatives within Motor Claims, coordinating cross-functional teams from concept and journey design through technical delivery and operational adoption. The role owns planning, governance, issue resolution, testing, stakeholder influence, business requirements, and success measures while using digital tools to improve customer and business outcomes in a regulated insurance environment.

Lead commercial execution for third-party claims, driving data-led trading improvements, managing supplier contracts and commercial performance, mitigating risk, and coaching junior team members to optimise indemnity spend.

Handle inbound customer calls during insurance policy renewals. Listen to customer needs, fact-find policy changes, answer questions, explain products and pricing, and recommend suitable insurance options. Provide accurate information, resolve concerns, and deliver positive customer outcomes while navigating internal software systems. The role includes a 12-week in-office training programme before transitioning to hybrid working.

Handle inbound customer calls during insurance policy renewals. Listen to customer needs, understand changes to policy details and circumstances, provide accurate product and pricing information, address concerns, and guide customers toward suitable renewal options. The role includes extensive face-to-face training, ongoing coaching, and hybrid working after successful training completion.

As a Motor Claims Desktop Engineer, you will assess vehicle damage remotely, review repair estimates for accuracy, manage claims cost, and support supplier audits. You will act as a subject matter expert, providing technical guidance and ensuring compliance with industry standards for a smooth claims journey.

Develop and improve segmented insurance pricing by analyzing large datasets, assessing risk, identifying opportunities, and delivering actionable insights. Collaborate with Pricing Data and Analytics teams to introduce new data sources and create business impact. The role also involves solving statistical problems, completing analytical projects end to end, and mentoring graduate and junior analysts.

Lead the operational performance of a home subsidence claims team, including colleague development, portfolio control, claims progression, technical governance, supplier performance, resource planning, quality, compliance, and customer outcomes. Use management information to identify trends, improve processes, control indemnity, manage operational risks, and support continuous improvement across the subsidence operation.

Leads the technical pricing function, setting strategy and overseeing predictive models for live pricing, profitability, and supporting systems. Builds and develops teams of data scientists and actuaries, partners with underwriting, claims, and account management, and improves risk prediction, decision-making, fairness, governance, and model capability through responsible innovation.

Lead the commercial direction and long-term performance of the Telematics portfolio. Own growth, profitability, customer value, portfolio performance, market intelligence, competitor insight, trading strategy, and pricing recommendations. Partner with Retail, Underwriting, Pricing, Product, and Digital teams to turn data and market insight into strategic decisions and sustainable growth initiatives. Establish performance frameworks, accountability, and operating rhythms while influencing senior stakeholders across the business.

Provides technical expertise for the Credit Hire team through audits, KPI analysis, training, coaching, and continuous improvement. Identifies individual and systemic development needs using audit and control data, creates and delivers training materials, supports onboarding and competency development, and advises on market developments and risk mitigation strategies. Works with operational leaders and team leaders to build capability, improve outcomes, and maintain competitive performance.