Top Tech Jobs & Startup Jobs

Monitor and evaluate customer service calls to ensure compliance with quality standards. Provide constructive coaching and feedback to call center agents, identify improvement opportunities, conduct team briefings, and report statistical information. The role requires accurate data analysis, strong communication and presentation skills, motivational coaching, numerical literacy, organization, and resilience in a fast-paced environment.

Provides first-line IT support by answering helpdesk calls, allocating resources, diagnosing technical issues, and escalating to appropriate specialists. Supports Windows endpoints, Microsoft Office 365, Citrix, and Stratodesk environments; maintains laptops, performs OS imaging and rebuilding, deploys antivirus software, and supports hardware maintenance. Completes assigned IT projects on schedule while maintaining accurate documentation and configurations.

Provides inbound phone and email support for customers using an online shopping channel. Assists with orders and payments, protects confidential customer information, resolves and escalates issues, maintains service quality, meets performance targets, and contributes to continuous support improvements. Requires near-native Bahasa Indonesia, B2 English, strong communication skills, computer literacy, and at least six months of customer support experience, though relevant fresh graduates may apply.

Collect WiFi-related data at assigned locations across Vietnam using an Android device and designated application. Follow collection procedures, meet daily or weekly targets, submit accurate data on time, report technical issues, communicate with project teams, and comply with safety and confidentiality requirements. This is a short-term, independent field project lasting one to two months.

Supervise and develop a contact center team to meet campaign, quality, and performance objectives. Responsibilities include reviewing performance reports, addressing agent issues, conducting team meetings, monitoring KPIs, coaching and developing employees, managing reviews and development plans, analyzing customer data, recommending process improvements, and implementing operational changes. The role also requires documentation, stakeholder communication, recruitment and onboarding support, complaints management, and adherence monitoring.

Manage a portfolio of content creator partners, serving as a trusted consultant to increase platform usage and adoption of features. Identify customer needs, recommend relevant solutions, manage high-volume client interactions through calls and email, prioritize accounts, follow up on opportunities, and meet individual and team performance targets.

Supports the HR team across onboarding, offboarding, employee records, HR databases, engagement activities, training initiatives, documentation, reporting, and general administration. The six-month internship provides practical exposure to end-to-end HR operations while requiring confidentiality, organization, communication, and interpersonal skills.

Manage the full sales cycle for technical B2B industrial solutions, from prospecting and qualification through proposals, negotiation, and closing. Engage technical and executive stakeholders through phone, email, and digital channels; conduct consultative sales conversations; maintain daily CRM pipeline records; meet revenue and conversion targets; collaborate with pre-sales and account management teams; and deliver tailored product presentations.

Develop and maintain Power BI dashboards, automated reports, and SQL-based data solutions. Analyze complex datasets, identify trends, and deliver actionable insights to senior business stakeholders. Ensure data accuracy, accessibility, integrity, and security while supporting process improvements. The role also provides reporting and analysis for call centre operations using systems such as Avaya CMS and IEX6.

Supports customer service operations as an English-language Subject Matter Expert. Provides coaching, mentoring, training assistance, interaction monitoring, escalation support, and process clarification. Collaborates with team leaders, trainers, and quality analysts to improve agent performance, service quality, compliance, and client-target achievement. Reports improvement opportunities and best practices to management. The role requires onsite work, rotational shifts, weekends, and public holidays.