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Conduct outbound B2B sales and business development for IT and cloud security solutions. Prospect new accounts, manage assigned portfolios, contact decision-makers, assess business and technical needs, explain product value, qualify pipelines, close opportunities, and upsell existing customers. Develop outbound campaigns from ideation through initial pitching and qualification. Native Taiwanese language proficiency and B2-level English are required.

Conduct quality assurance evaluations, root-cause and data analysis, progress reporting, escalation support, and process-question resolution for call center operations. Serve as a quality assurance subject matter expert and participate in problem-prevention and continuous-improvement projects. The role requires rotational shift work, English and Japanese proficiency, and a bachelor's degree or equivalent diploma.

Monitors customer interactions, conducts quality evaluations and root cause analysis, prepares QA progress reports, resolves process questions, serves as a QA subject matter expert, and supports continuous improvement initiatives in BPO and hospitality operations.

Supervise and develop a BPO operations team to meet campaign objectives, quality standards, and performance KPIs. Review performance reports, address underperformance, lead daily team meetings, set priorities, adjust processes in real time, and monitor execution throughout shifts. Coach agents through observation, one-to-ones, quarterly reviews, talent management, and personal development plans while maintaining operational performance targets.

Supervise and develop a contact center team to achieve campaign, quality, and performance objectives. Responsibilities include reviewing performance reports, addressing agent issues, conducting team meetings, setting daily priorities, coaching agents, monitoring KPIs, managing reviews and development plans, analyzing customer data, and implementing process improvements.

Provide first-line B2B customer support to business partners and distributors through email, chat, and phone. Resolve inquiries involving orders, accounts, and system usage; document interactions; collaborate with internal teams; manage escalations; meet service-level targets; and contribute to process improvements. The role requires fluent written and verbal English and Dutch and is offered on a renewable nine-month contract.

Manage a portfolio of content creator partners, serving as a trusted consultant to increase platform usage and adoption of tools. Identify customer needs, connect them with relevant platform features, manage high-volume outreach through video calls, email, and phone, and prioritize follow-ups and growth opportunities. The role is target-driven and requires strong communication, organization, customer focus, and native-level English and Thai.

Provide on-site and remote desktop support for Windows desktops, laptops, VDI, mobile devices, software, telephony, and in-house applications. Manage tickets, deployments, updates, troubleshooting, networking, major-incident triage, SLAs, and customer communications. Maintain IT equipment, support security audits, gather compliance evidence, identify risks, and assist with continuous improvement. Occasional travel to UK sites and out-of-hours work may be required.

Manage assigned client accounts as the primary contact, strengthening relationships and aligning service delivery with client and business goals. Responsibilities include commercial and financial tracking, forecasting, invoicing, reporting, performance analysis, negotiation, risk identification, and coordinating internal operational teams. The role drives service improvements, maintains client satisfaction, and balances client requirements with operational and commercial objectives.

Reviews, classifies, and removes user-generated content according to client policies and community guidelines. Maintains quality and KPI targets, escalates cases appropriately, protects confidential customer information, completes ongoing training, and monitors company communications. Requires fluent written Kurdish, strong reading comprehension, attention to detail, rotational-shift availability, and emotional resilience when handling disturbing content.