Top Tech Jobs & Startup Jobs

Respond to customer enquiries through inbound calls and email, support online ordering, process payments securely, resolve concerns, escalate priority issues, and maintain a professional brand experience. The role requires meeting performance targets, protecting customer information, collaborating with teammates, incorporating feedback, and continuously improving support quality. Candidates need strong communication, problem-solving, customer service, computer literacy, typing accuracy, and Mandarin language skills.

Conducts quality assurance evaluations for customer service operations, performs root-cause and data analysis, prepares progress reports, supports process escalations, serves as a QA subject matter expert, and contributes to problem prevention and continuous improvement projects.

Provides first-line B2B customer support to business partners and distributors through email, chat, and phone. Resolves order, account, and system-use inquiries; documents interactions; handles escalations; collaborates with internal teams; meets service-level targets; and contributes to process improvements. Requires English and Russian proficiency and 1–2 years of customer service, helpdesk, or shared service experience.

Provides first-line B2B customer support to business partners and distributors through email, chat, and phone. Resolves order, account, and system inquiries; documents interactions; collaborates with internal teams; manages escalations; meets service-level targets; and contributes to process improvements. Requires 1–2 years of customer service or helpdesk experience and fluency in English and German.

Manages a team of quality specialists supporting banking, financial services, and insurance operations. Oversees quality audits, reporting, calibration, process documentation, and continuous improvement initiatives. Analyzes customer and operational data, identifies performance drivers and risks, recommends improvements, and collaborates with Operations on coaching and training. The role also drives quality governance, automated reporting solutions, best-practice implementation, and quality management programs across global business teams.

Leads end-to-end delivery of complex projects and change programmes across the UK and South Africa, managing scope, budgets, timelines, risks, governance, resources, stakeholders, and benefits realization. The role includes detailed planning, reporting, requirements analysis, process mapping, continuous improvement, client engagement, incident escalation, post-project reviews, and supporting business development and transition activities.

Supervise contact center operations by supporting advisors, managing escalations, monitoring systems and performance, delivering coaching and refresher training, implementing continuous improvements, and maintaining strong business partner relationships.

Manages and develops a BPO operations team to achieve campaign objectives and quality standards. Reviews performance reports, tracks underperforming agents, communicates daily goals, adjusts priorities based on real-time results, and ensures KPIs are met. Responsibilities include agent observation, coaching, talent management, monthly one-on-ones, quarterly reviews, and personal development planning. The role requires working US or shifted hours.

Drive new business across APAC through outbound and inbound prospecting, account profiling, cold calling, email campaigns, and pipeline management. Identify customer needs, engage C-level decision-makers, explain cloud security solutions, gather technical requirements, and support solution-selling opportunities. The role requires meeting activity and quarterly performance targets while managing assigned accounts, identifying upsell opportunities, and contributing to customer growth.

Leads global Learning and Development strategy for BFSI processes across geographies and delivery centers. Oversees curriculum design, digital learning platforms, training governance, compliance, analytics, vendor partnerships, and large-scale global programs. Builds leadership pipelines, supports succession planning, manages cross-cultural teams, and drives learning transformation, operational effectiveness, and stakeholder alignment across operations, quality, and client leadership.