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Conducts quality evaluations, root-cause and data analysis, progress reporting, and process issue escalation for a customer service team. Serves as the quality assurance subject matter expert and supports continuous improvement and problem-prevention projects while working rotational shifts.

Provide first-line B2B customer support to business partners and distributors via email, chat, and phone. Resolve inquiries about orders, accounts, and system usage; document interactions; collaborate with internal teams; manage escalations; meet service-level targets; and contribute to process improvements. The role requires English and Portuguese proficiency and is offered as a nine-month renewable contract.

Conducts Japanese-market quality audits, identifies defects and process gaps, provides agent feedback, delivers training and coaching, supports new employees, analyzes operational metrics, prepares business reviews, performs quizzes and spot checks, and participates in calibration sessions to improve quality and performance.

Manages contact center operations, quality standards, service-level agreements, performance metrics, staffing, client reviews, and continuous improvement. Leads team leaders and direct reports through coaching, development, performance management, and employee engagement. Analyzes operational reports, addresses KPI and SLA failures, implements corrective action plans, and collaborates with Training, HR, Quality, Workforce Management, Talent Acquisition, and clients to improve campaign performance.

Provide first-line technical support to B2B clients, partners, and retail teams in German and English. Resolve device, application, login, pairing, crash, and iPad issues; document interactions in ticketing systems; collaborate with internal teams; and monitor open cases through resolution while maintaining client satisfaction.

Conducts quality assurance evaluations for customer service operations, analyzes root causes and performance data, prepares QA progress reports, resolves process questions, serves as a QA subject matter expert, and contributes to problem prevention and continuous improvement projects.

Conduct quality assurance evaluations for customer service operations, analyze root causes and performance data, prepare QA progress reports, resolve process-related issues, serve as a QA subject matter expert, and support continuous improvement initiatives.

Manage a Mandarin-speaking quality assurance team for business process outsourcing and contact center programs. Lead quality audits, automation, client and program engagement, and operational quality improvement initiatives. Set and execute site quality strategy, apply Lean Six Sigma, analyze data with Training teams, identify process pain points, and implement coaching and continuous improvement programs across regional or global operations.

Provide first-line B2B customer support through email, chat, and phone for orders, accounts, and system usage. Resolve inquiries, document interactions, manage escalations, meet service-level targets, collaborate with internal teams, and contribute to process improvements. Requires fluent written and spoken English and Arabic, strong communication and problem-solving skills, and comfort working in a fast-paced multicultural environment.

Provide first-line technical support to B2B clients, partners, and retail teams in Italian and English. Resolve device, application, login, pairing, crash, and iPad issues; document interactions in ticketing systems; collaborate with internal teams; and monitor open cases through timely resolution and client satisfaction.