Top Tech Jobs & Startup Jobs

Supervises and develops a customer service operations team by monitoring performance reports, coaching agents, tracking performance issues, conducting reviews, and implementing improvement initiatives. The role establishes daily priorities, manages KPI attainment, analyzes customer-related data, drives process changes, creates documentation, and communicates with internal teams and external partners in a fast-paced call center environment.

Partners with business leaders to deliver HR initiatives across onboarding, resourcing, employee relations, performance management, engagement, rewards, wellness, learning, retention, workforce planning, and compliance. Advises managers on disciplinary, grievance, incapacity, and industrial relations matters; supports recruitment and development programs; analyzes workforce trends; manages HR projects, policy deployment, leave, terminations, and employee queries while aligning people strategies with operational KPIs.

Drive operational excellence across internal and client-facing contact center operations using Lean Six Sigma. Identify and prioritize improvement opportunities, map and optimize processes, analyze data, build business cases, evaluate enabling technologies, and implement measurable solutions. Manage multiple projects, communicate recommendations to senior stakeholders, develop implementation plans, track results, and support team members. Flexibility to work UK and US hours is required.

Conducts quality assurance evaluations for call center operations, performs root-cause and data analysis, reports QA progress, resolves process questions, serves as a QA subject matter expert, and supports continuous improvement projects.

Provides high-volume recruitment administration and candidate management support. Responsibilities include coordinating recruitment activities, verifying identity and work eligibility documents, maintaining GDPR-compliant recruitment databases, processing background checks, auditing employee files, entering data, producing reports, and communicating with candidates and internal stakeholders. The role requires accuracy, organization, strong telephone and IT skills, and the ability to work under pressure in a fast-paced environment.

Responds to customer inquiries through inbound phone and email, supports online ordering, processes payments securely, resolves concerns, escalates priority issues, and protects customer loyalty. The role requires professional communication, Taiwanese and English proficiency, accurate typing, empathy, critical thinking, adherence to policies, KPI achievement, and continuous improvement of the customer support experience.

Manage a portfolio of content creator partners, serving as a trusted consultant to increase platform usage and adoption of features. Identify customer needs, connect them with relevant platform capabilities, and manage high-volume outreach through video calls, email, and phone. Prioritize accounts, identify opportunities, follow up over several months, and meet individual and team productivity, compliance, readiness, sustainability, task-point, and customer satisfaction targets.

Responds to customer enquiries through inbound calls and email, supports online orders and payment processing, protects confidential information, resolves concerns, escalates priority issues, and maintains professional customer service. The role also requires meeting performance standards, following policies, attending training, and contributing suggestions to improve the customer support experience.

Manage a high-volume customer ledger, proactively collect overdue payments, process invoices, resolve billing queries, reconcile and allocate payments in Dynamics 365, and maintain accurate account records. The role supports cash collection targets, month-end reporting, customer master data, and dispute resolution while mentoring Credit Controllers and escalating complex cases. Strong Excel skills, Dynamics 365 experience, and 3–5 years in credit control or collections are required.

Handle inbound sales and support calls, identify customer needs, recommend suitable products or paid solutions, troubleshoot issues, and deliver strong customer experiences. Meet conversion, first-call resolution, sales, and customer satisfaction targets in a high-volume environment. Build customer rapport, manage multiple tasks, resolve issues promptly, and use consultative selling techniques to support business customers.