The Accounts Payable Accountant II is responsible for collecting customer payments in line with agreed contractual terms (standard 30 days), meeting cash collection targets and maintaining accurate customer account records. Working closely with UK-based stakeholders, you will support the UK customer ledger, reduce overdue debt and debtor days, and contribute to month-end reporting. As a senior member of the team, you will mentor Credit Controllers and act as an escalation point for complex cases.
QualificationsQualification & Experience:
- 3-5 years’ experience in a credit control/collections role including
- Matric or Equivalent
- Experience managing a high-volume customer ledger.
Technical skills:
Strong Excel skills (e.g., filters, pivot tables, lookups preferred)
Working knowledge of Dynamics 365
Responsibilities- Proactively chase outstanding debt via telephone, email, statements and chase letters, in line with internal processes.
- Manage a high-volume portfolio of live accounts (c. 600+), maintaining accurate account notes and customer contact records.
- Process invoices by uploading to customer portals, ensuring submissions are completed accurately and on time.
- Resolve customer payment and invoice queries promptly and professionally to enable timely settlement.
- Raise credit notes where required, ensuring appropriate approvals and supporting documentation are in place.
- Allocate, transfer and reconcile payments within Dynamics 365, including investigation and resolution of unapplied cash.
- Deliver monthly cash collection targets and contribute to reducing overdue debt and debtor days.
- Mentor Credit Controllers, supporting performance and development and acting as a point of escalation in challenging cases.
- Support the Manager with ledger reviews, prioritisation and month-end reporting.
- Work collaboratively with Sales and Client Services to support account set-up, dispute resolution and ongoing account maintenance.
- Maintain customer master data (contacts, addresses and PO numbers) to support accurate billing and efficient collections.
- Handle personal data in line with GDPR and company information security policies; report any data security incidents immediately.
- Undertake other reasonable duties consistent with the role.
Skills Required
- 3–5 years of experience in credit control or collections
- Matric or equivalent
- Experience managing a high-volume customer ledger
- Strong Microsoft Excel skills, including filters, pivot tables, and lookups
- Working knowledge of Microsoft Dynamics 365
What We Do
Teleperformance is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We deliver the most advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
