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Provide Tier 1 aftersales support: own, troubleshoot, diagnose and resolve customer cases; escalate when needed; document solutions; communicate with global teams; coach colleagues and contribute to case-reduction and knowledge initiatives.

Lead technical direction for Keyloop's automotive SaaS platform: define cross-cutting architecture standards, drive multi-tenant and data-sovereignty designs, set AI-native platform strategy, champion observability/SRE and cost optimization, influence senior leadership, and mentor architects.

The AI Solutions Engineer will develop and optimize AI agents within Salesforce Agentforce, collaborating across teams to enhance customer service efficiency and drive meaningful operational improvements.

Manage and grow Keyloop's Fleet and Retention accounts across dealers, brokers and Leasing Companies. Drive adoption of Asset-Risk-Management and retention solutions, identify cross-sell opportunities, produce quarterly performance reviews, and maintain multi-level client relationships across commercial, risk and operations stakeholders while providing market intelligence.

Provide Tier 3 technical and software support for Keyloop products: analyze and resolve complex issues, mentor Tier 2 analysts, document KCS solutions, manage platform availability, monitoring, capacity, and collaborate with engineering on performance and production-readiness.

Provide first-line support for Keyloop aftersales products: own and resolve customer cases, communicate across global teams, document solutions, perform root cause analysis, coach colleagues, and recommend process improvements to reduce cases and improve customer experience.

Own and grow OEM accounts across a region: build strategic relationships, drive commercial growth, hit revenue targets, manage adoption of Keyloop products, maintain forecasts and reports, identify upsell opportunities, and coordinate internally to deliver customer value and retention.

Own and grow OEM accounts within a region, acting as primary contact to drive adoption, satisfaction and revenue. Build and execute business and sales plans, maintain forecasts and reports, identify expansion opportunities, and collaborate with internal teams to strengthen partnerships and retention.

Lead and scale a distributed platform and data engineering organisation, define cloud-native platform strategy, build shared services and integration for M&A, deliver data and AI infrastructure (data lakes, MLOps, model serving), enable agentic AI-powered development workflows, and ensure reliability, security, observability, and cost governance across a multi-product SaaS environment.

Provide first-/second-line ERP application support: own, troubleshoot, diagnose and resolve customer issues, document solutions, perform root-cause analysis, mentor colleagues, and contribute to case-reduction and knowledge improvements.