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Lead end-to-end delivery of M&G’s Servicing AI transformation programme across digital, data, CRM, contact-centre, and automation workstreams. Responsibilities include roadmap execution, agile delivery, benefits realization, governance, risk and regulatory controls, stakeholder communication, vendor management, and leading multidisciplinary teams in a regulated financial-services environment.

Supports second-line oversight of first-line cybersecurity across M&G. Assesses cyber controls, risk processes, metrics, remediation, incident responses, and mitigation projects; reviews testing outputs, identifies gaps and root causes, and advises stakeholders on pragmatic improvements. The role requires cyber risk expertise, strong reporting and stakeholder engagement, knowledge of security domains, cloud and enterprise security products, and understanding of risk taxonomies, appetite, KRIs, and controls.

Oversee finance reference data governance, mapping maintenance, data ingestion monitoring, exception management, and PS15/25 liquidity reporting readiness. Coordinate with Finance, Investment Data, FADS, Technology, and other stakeholders to assess change impacts, resolve incidents, maintain controls, and ensure accurate, timely, and auditable reporting across monthly and stress reporting cycles.

Manage daily and monthly bank reconciliations, maintain accounting records, monitor client money accounts under CASS rules, oversee third-party reconciliations, prepare FCA client money and asset returns, monitor cash balances, manage foreign currency, process electronic bank transfers, and administer bank account setups, signatories, and mandates. The role requires financial reconciliation experience, strong attention to detail, problem-solving ability, planning, communication, relationship-building, adaptability, and independent initiative.

Lead income and revenue accounting for trading income, fees, commissions and rebates. Oversee client invoicing, cash collection, intercompany recharges, balance sheet items and month/quarter close. Maintain control environment, support external audits, drive process improvements and automation, and develop team talent.

Responsible for actuarial model development, testing and operational support (RAFM). Design, develop and unit test model enhancements, maintain Excel/VBA assumption tools, support Unify (VBA/Python) automation, build data and extraction tools, execute functional and end-to-end testing, reconcile financial impacts, document audit trails, and propose process improvements while ensuring governance and stakeholder communication.

Operate and maintain data pipelines that validate, transform and enrich policyholder data for actuarial modelling. Investigate and resolve data issues, apply validation and governance standards, produce reports and dashboards, support audits, maintain documentation, and collaborate with stakeholders to implement enhancements and ensure data accuracy and auditability.

Lead and review account reconciliations and journal entries (cash, prepaid, accruals, intercompany), coordinate with internal teams and outsourced providers to resolve reconciling items, post journals, drive monthly reviews and annual external audits, support projects (requirements, testing, implementation), ensure compliance and strong control environment, manage risks and remediation, and build stakeholder relationships.

The Senior Manager, Controls Assurance performs control testing across technology, third-party risk, operational resilience, data, and privacy. The role supports issue assurance, validates remediation, identifies control gaps, improves control frameworks, and reports risk and control status to senior leadership. It requires strong knowledge of risk management, three lines of defence, IT risk, outsourcing, operational resilience, regulatory requirements, and third-party security risks, along with effective stakeholder management and communication skills.

Support and operate third‑party risk management for Finance: perform risk assessments and due diligence, maintain TPRM systems and controls, monitor vendor performance and incidents, produce reporting for stakeholders, and collaborate with Procurement, Legal, Compliance and InfoSec to ensure policy compliance and remediation.