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Lead product strategy and architecture for Conversation AI, owning agent creation, deployment, evaluation, observability, integrations, pricing, and compliance. Partner with Engineering, AI, Design, GTM and operations to deliver dependable AI agents at scale, mentor PMs, and define metrics, testing, and release standards to ensure reliable business outcomes across millions of interactions.

Lead quality engineering vision and roadmap across product lines, drive CI/CD and release readiness, embed shift-left/shift-right practices, adopt AI-driven testing, mentor SDET managers, align quality metrics with executives, and architect test strategies for distributed systems and mobile.

Lead product strategy and platform architecture for HighLevel Voice AI. Define lifecycle, evaluation, quality standards, integrations (telephony, CRM, workflows), metrics, reliability, and commercial models. Partner cross-functionally with engineering, design, legal, GTM, and operations to ship dependable, scalable voice agents that handle inbound/outbound calls, transfers, actions, and observability across SMB and agency customers.

Design, build, and maintain API and middleware integrations and automation for user lifecycle, IAM, RBAC, provisioning, access reviews, and ITSM workflows. Ensure secure authentication, perform data validation/reconciliation, document integration architecture, and support ITGC/audit and access governance.

Lead product strategy for HighLevel Knowledge Bases and Ask AI, defining architecture, ingestion, retrieval, evaluation, permissions, observability, and commercial models. Drive cross-team platform standards, onboarding, testing datasets, and integrations so AI assistants reliably retrieve context, invoke tools/agents, execute actions, and surface auditable, safe results for multi-tenant SMB customers.

The role involves developing full-stack web apps, creating APIs, improving lead capture models, and collaborating across teams to enhance the Social Planner product.

Own end-to-end strategy and execution for HighLevels WhatsApp product including onboarding, templates, Flows, WebRTC calling, Conversation and Voice AI, deliverability, monetization, partner management with Meta, prototyping, customer discovery, and migrations across a large installed base.

Design and scale backend systems and frontend interfaces for HighLevel Conversations, focusing on backend API design and Vue 3 UI development while ensuring performance and reliability at scale.

The Staff Product Manager will own the strategy and execution for Social Planner, Blogs, and Ad Manager, driving product vision and customer impact while mentoring junior team members.

Lead the product management for HighLevel's foundational platforms, overseeing team performance, product strategy, and scalable systems across various services.