HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.
To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.
Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.
Our People
With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.
Our Impact
Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.
Learn more about us on our YouTube Channel or Blog Posts.
About the Role:
The Director of SDET is a pivotal role blending strong technical depth with strategic and people leadership.
You will own the quality engineering vision for the organization, mentor the next generation of SDET managers and leads, and champion the adoption of AI-driven tools and practices to modernize how the organization builds, tests, and ships software.
Responsibilities:
- Own the end-to-end quality engineering vision, strategy, and roadmap across multiple product lines or business units
- Establish quality gates, release readiness criteria, and CI/CD processes
- Drive a "shift-left, shift-right" quality culture — embedding testability into design reviews and using production observability to close the loop
- Conduct architectural reviews across new and existing products to proactively surface scalability, reliability, and performance risks
- Evaluate and select tooling, frameworks, and platforms (open-source and commercial) that scale automation across teams -> AI Adoption:
- Lead the org's AI adoption strategy for quality engineering — building or integrating AI/ML-based testing tools to improve coverage, productivity, and defect prediction
- Continuously evaluate and leverage AI for all aspects of Quality Engineering ensuring quality strategy keeps pace with how product is built -> Stakeholder & People Leadership:
- Partner with Engineering, Product, DevOps, and Security leadership to align quality goals with business and release objectives
- Provide regular quality updates, metrics, and strategic recommendations to executive leadership
- Define, set up, and monitor key quality and productivity metrics (KPIs/OKRs)
- Lead succession planning and mentor SDET Managers and Leads to build the next layer of quality leadership
Requirements:
- 15+ years in software testing/quality engineering, including 5+ years in a Director or senior engineering leadership role
- Deep expertise in test automation frameworks (Selenium, Playwright, RestAssured, etc.) and languages (Java, Python, JavaScript/TypeScript)
- Strong understanding of CI/CD pipelines (Jenkins, GitHub Actions, Harness CI/CD), containerization (Docker/Kubernetes), and cloud platforms (AWS/Azure/GCP)
- Hands-on experience building AI/ML-based testing tools that measurably improve coverage and productivity
- Solid grounding in performance testing, security testing, and other non-functional quality attributes
- Experience architecting test strategies for microservices, distributed systems, and mobile platforms
Preferred Exposure:
- Experience presenting AI or quality-transformation initiatives at conferences
- Prior experience testing high-transaction SaaS platforms (CRM, Payments, Automation, Email, Fintech, or similar)
- Experience building and testing AI products using Agentic AI, including evaluation frameworks
- Contributions to open-source testing frameworks or published thought leadership on QE/AI trends
Key Competencies:
- Quality vision and strategic execution
- Non-functional testing (performance, security, reliability) and continuous delivery
- Operational discipline within a fast-paced, rapid release environment
- Stakeholder management across Engineering, Product, DevOps, and business functions
- Team building and mentorship
- Data-driven reporting of quality and productivity metrics to executive stakeholders
EEO Statement:
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
We encourage you to review our Privacy Policy before submitting your application
Skills Required
- 15+ years in software testing/quality engineering, including 5+ years in a Director or senior engineering leadership role
- Deep expertise in test automation frameworks (Selenium, Playwright, RestAssured) and languages (Java, Python, JavaScript/TypeScript)
- Strong understanding of CI/CD pipelines (Jenkins, GitHub Actions, Harness CI/CD), containerization (Docker, Kubernetes), and cloud platforms (AWS, Azure, GCP)
- Hands-on experience building AI/ML-based testing tools that measurably improve coverage and productivity
- Solid grounding in performance testing, security testing, and other non-functional quality attributes
- Experience architecting test strategies for microservices, distributed systems, and mobile platforms
- Experience presenting AI or quality-transformation initiatives at conferences
- Prior experience testing high-transaction SaaS platforms (CRM, Payments, Automation, Email, Fintech, or similar)
- Experience building and testing AI products using Agentic AI, including evaluation frameworks
- Contributions to open-source testing frameworks or published thought leadership on QE/AI trends
HighLevel Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about HighLevel and has not been reviewed or approved by HighLevel.
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Healthcare Strength — Employer materials highlight employer-paid medical and vision for employees, with mental health support and short‑term disability included. Feedback suggests health coverage is a relative bright spot that can raise overall satisfaction even when base pay is not top‑tier.
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Leave & Time Off Breadth — Flexible PTO, paid family leave, and paid holidays are emphasized alongside a remote‑first setup. Feedback suggests this time‑off approach supports work–life balance and is frequently cited as part of the value proposition.
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Retirement Support — A company‑matched 401(k) is presented as part of the core package. Feedback suggests retirement support contributes meaningful long‑term value and helps offset tradeoffs in cash compensation.
HighLevel Insights
What We Do
https://www.gohighlevel.com/quick-links One white-labeled marketing app to rule them all. HighLevel is everything your business needs to succeed! Capture leads using our landing pages, surveys, forms, calendars, inbound phone system & more! Automatically message leads via voicemail, forced calls, SMS, emails, FB Messenger & more! Use our built in tools to collect payments, schedule appointments, and track analytics
