Provide first-level IT support and act as first point of contact via ManageEngine and IVR. Log and track tickets, troubleshoot hardware, basic networking, assist with O365/AD/Outlook/MS Office, escalate complex issues, prepare daily KRA/operational reports in Excel, and support on-call/rotational shifts.

Develop, test, and maintain high-quality Android applications using Kotlin and Java. Implement MVVM architecture with Jetpack libraries, integrate RESTful APIs for media-rich features, optimize performance, fix defects, participate in code reviews, collaborate with UX/UI teams, and leverage AI-assisted coding tools to improve productivity.