Rigel Networks

Tech Support Engineer

Posted 3 Days Ago

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Vadodara, Gujarat, IND

In-Office

Junior

Information Technology • Consulting

The Role

Provide L1 technical support across Windows, Linux, and macOS environments. Manage Active Directory, Microsoft 365, hardware, peripherals, networks, CCTV, SSL certificates, web servers, backups, monitoring, user access, onboarding, asset records, documentation, and support tickets. Escalate complex issues to higher-level teams while independently troubleshooting diverse IT infrastructure in a small or manufacturing business environment.

Summary Generated by Built In

Job Summary

We are looking for an IT Technical Support Engineer to provide L1 technical support to end-users and manage day-to-day IT infrastructure, including hardware, software, and network-related issues. The ideal candidate will have hands-on experience supporting a mixed IT environment (Windows/Linux/macOS) in a manufacturing or small-company setup, and should be comfortable working independently with minimal supervision.

Key Responsibilities

Provide L1 technical support for Windows, Linux, and macOS environments.
Manage Active Directory (AD) — user accounts, permissions, and GPO policies.
Install, configure, and troubleshoot desktops, laptops, MacBooks, printers, and other peripherals.
Manage Microsoft 365/O365, Office applications, and other business software/tools.
Troubleshoot and manage Wi-Fi, routers, switches, LAN, and basic network connectivity.
Support CCTV systems and basic IT security infrastructure.
Assist with SSL certificate management and renewals.
Handle user onboarding/offboarding, software installation, access management, and IT asset management.
Host and maintain websites on IIS/Apache servers.
Manage data backups and ensure recovery readiness.
Perform network monitoring to proactively identify and resolve issues.
Maintain IT documentation, inventory records, and support ticket logs.
Escalate complex/unresolved issues to L2/L3 teams as required.

RequirementsRequired Skills & Experience

2–3 years of hands-on experience in an IT technical support / infrastructure support role.
Strong working knowledge of Windows, Linux, and macOS troubleshooting.
Practical experience with Active Directory and Group Policy (GPO).
Experience with Microsoft 365/O365 administration.
Basic to intermediate networking knowledge (LAN, Wi-Fi, routers, switches).
Experience supporting CCTV systems and general IT security setups.
Familiarity with SSL certificate installation/renewal.
Exposure to IIS/Apache web hosting.
Experience with backup management and network monitoring tools.
Prior experience in a manufacturing unit or small/mid-sized company IT setup preferred.

Desired Attributes

Strong troubleshooting and problem-solving ability.
Good communication and customer-service orientation.
Ability to manage multiple tickets/priorities independently.
Willingness to be hands-on across hardware, software, and network tasks.

Benefits

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Skills Required

2–3 years of hands-on experience in IT technical support or infrastructure support
Strong knowledge of Windows, Linux, and macOS troubleshooting
Practical experience with Active Directory and Group Policy
Experience administering Microsoft 365 or Office 365
Basic to intermediate networking knowledge, including LAN, Wi-Fi, routers, and switches
Experience supporting CCTV systems and general IT security setups
Familiarity with SSL certificate installation and renewal
Exposure to IIS or Apache web hosting
Experience with backup management and network monitoring tools
Prior experience in a manufacturing unit or small to mid-sized company IT setup