Top Tech Jobs & Startup Jobs

Leads contact center site operations, culture, performance, staffing, facility management, budgeting, P&L, client relations, compliance, and continuous improvement. Oversees Operations, Training, Quality, and Customer Experience managers; monitors KPIs, productivity, service quality, customer complaints, and financial results. Presents performance reviews to clients, manages policies and HIPAA compliance, develops employees and succession plans, coordinates transitions and training, supports recruiting, and drives operational efficiency and profitability across the program.

Owns high-volume payroll execution for employees in the Philippines, including calculations, validations, reconciliations, adjustments, statutory contributions, and compliance reporting. Maintains payroll transactions in Workday, validates HR data, resolves employee payroll inquiries, supports final pay processing, and partners with HR, Finance, coordinators, and payroll vendors to ensure accurate and timely payment delivery.

Create, maintain, and improve knowledge articles and workflows to support enterprise operations. Partner with business teams and instructional designers, prioritize knowledge requests, reinforce KM value, and capture/share knowledge to improve service experience.

Performs payroll accounting and handles all related payroll transactions for the organization.

The Reports Specialist monitors customer interactions, evaluates quality, assesses performance, coaches staff, and ensures compliance with standards like HIPAA.

Analyzes clinical operations data, develops accurate reports and dashboards, identifies trends and anomalies, validates data quality, and presents insights to stakeholders. The role coordinates reporting alignment across clinical programs, supports operational metrics and process automation, resolves team inconsistencies, and contributes to continuous process improvement. It requires strong analytical, communication, problem-solving, organizational, and independent-work skills in a professional or remote environment.

Handles high-volume HR operations across the employee lifecycle, including onboarding, pre-employment compliance, contracts, regularization, offboarding, employee helpdesk support, payroll coordination, Workday transactions, documentation, and audit-ready recordkeeping. Partners with Payroll, Benefits, Employee Relations, HR, and HR business stakeholders while resolving employee inquiries and escalating complex issues appropriately in a fast-paced call-center environment.

Lead and maintain IT infrastructure to ensure reliability and efficiency. Oversee infrastructure projects, drive process improvements and cost savings, collaborate cross-functionally, measure performance via KPIs, manage stakeholders and budgets, implement change initiatives, and produce data-driven reports to support decision-making.

Design, build, and maintain enterprise dashboards and reports; integrate and validate data across platforms; perform trend, variance, and root-cause analysis; translate findings into executive-ready insights and presentations; partner with global stakeholders to drive operational improvement and automate reporting processes.

Lead sourcing strategy and manpower planning to meet operational hiring needs. Partner with business stakeholders to define requirements, implement assessment tools, conduct behavioural interviews, manage campus and on-site recruitment, oversee orientation, build talent pools and headhunt senior candidates, and enforce information security procedures related to recruitment and classified information handling.