Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
Duties and Responsibilities:
- Develops and improves e-learning content, training programs, and learning paths for WFM courses, focusing on skill and knowledge enhancement within the WFM Sagility Learning environment.
- Lead the creation and implementation of eLearning and classrooms that helped employees to improve their knowledge, which result in better preparation for internal process audits.
- Participates in projects to apply WFM practices to new business segments, develop new support capabilities, and work on new business engagements.
- Assists in providing and organizing training programs or sessions for the global WFM organization.
- Monitors and reports on the progress of WFM employees in assigned training programs or assessments.
- Responsible for overseeing the development, completion, and implementation of employee training programs, including the creation and deployment of WFM knowledge tests and assessments.
- Collaborates with stakeholders and various departments to identify training needs, develop new material, and provide additional knowledge or skill training, ensuring effective deployment of training courses through our LMS platform.
- Provide support in building knowledge of WFM processes.
- Performs all other duties as assigned.
Qualifications:
- Minimum of 1 year of relevant experience in a similar role with a focus on reporting or the creation of learning modules and training platforms and in an operations agent role within a customer service environment.
- Minimum of 2 years of college education or a related degree is preferred.
- Advanced knowledge of multi-user Learning Management Systems (LMS) with exposure on different online learning or teaching platforms such as Moodle, Google Classroom, Lectora, TalentLMS, and other similar tools is a plus.
- Experience in creating tests or online assessments similar to Survey Monkey or FlexiQuiz, as well as building training materials for WFM employees, is an advantage.
- Advanced proficiency in MS Office programs (Excel, Word, PowerPoint, and Outlook),
- Effective written and verbal Business English. Paired with good communication and presentation skills essential for delivering updates or recommendations to a wide range of individuals.
- Ability to handle high-pressure situations and make prompt decisions with good problem signalling and solving skills.
- Developed project management skills including the ability to organize, host, plan, and participate effectively in meetings, making sure all tasks are completed and timelines adjusted as necessary to accommodate changes in priorities or deadlines.
- Basic knowledge within general contact center processes and operations along with an understanding of WFM fundamentals is preferred
Location:
Skills Required
- Minimum of 1 year of relevant experience in a similar role
- Minimum of 2 years of college education or a related degree
- Advanced knowledge of Learning Management Systems (LMS)
- Experience in creating tests or online assessments
- Advanced proficiency in MS Office programs
- Effective written and verbal Business English
- Developed project management skills
- Basic knowledge within general contact center processes and operations
Sagility Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sagility and has not been reviewed or approved by Sagility.
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Healthcare Strength — The company provides medical, dental, and vision coverage along with life insurance, short- and long-term disability, Flexible Spending Accounts, and an Employee Assistance Program. Policies also indicate coverage for dependents according to local regulations and include wellness and mental health initiatives.
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Retirement Support — A 401(k) with employer contribution is part of the standard package. Role descriptions and materials consistently reference retirement plan access alongside other core benefits.
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Leave & Time Off Breadth — Paid time off is provided, and formal leave types include maternity, paternity, adoption, and bereavement in line with local regulations. Additional flexibility elements such as hybrid or work-from-home arrangements are noted in some contexts.
Sagility Insights
What We Do
Sagility is a U.S.-based, tech-enabled healthcare business process management company that supports payers, providers, and their partners to deliver best-in-class operations, enhance the member and provider experience, improve the quality of care and promote health equity all while delivering cost-effective healthcare financial and clinical outcomes. Sagility Technologies uses a holistic consulting approach to identify the root causes of healthcare payer and provider pain points, analyze the issues, and provide a complete solution that encompasses people, process, and technology platform improvements. Equipped with a strategic solutions mindset, our core focus is on what most benefits the client. Combining healthcare operations and technology experience with advanced UI, UX, and analytics expertise, we develop and deploy customized solutions for our client’s business. Additionally, with our extensive global resources and facilities, we provide the best service/price ratio for any service outsourcing needs.
