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Provide L2 remote technical support for security technologies (WAF/SSLO, firewalls, IPS/IDS, proxies). Diagnose and resolve incidents, maintain CI configurations, monitor SLAs, update tickets and knowledge articles, perform maintenance tasks, coordinate with vendors and clients, and support root-cause analysis and prevention.

Provide L2 operational support and maintenance for F5 BIG-IP WAF (ASM) and SSL Orchestrator (SSLO), monitor platforms, troubleshoot security incidents, tune WAF policies, perform configuration changes, develop SOPs and runbooks, coordinate incident remediation, and ensure compliance with banking security and regulatory requirements.

Provide L2 managed security services: monitor and maintain SIEM (Splunk), investigate and remediate incidents, perform forensic analysis, tune detection rules, manage SOC toolsets, collaborate with vendors and IT teams, document incidents, and develop automation to improve response and reduce false positives.

Lead and implement organization-wide information security strategy, policies, risk assessments, incident response, compliance (PCI, HIPAA, GDPR, SOX), vendor risk management, security monitoring, and team leadership while aligning security with business objectives.

Provide L2 managed services support for clients, monitoring and resolving incidents, managing tickets and SLAs, executing changes, supporting change management and disaster recovery, auditing tickets for quality, collaborating with teams and vendors, and driving automation and process improvements.

Monitor, triage, and resolve security incidents and service requests for clients within SLAs. Provide L2 support, collaborate with automation and other teams, manage changes, audit tickets for quality, and recommend automation and process improvements.

Lead global supply-chain security audit program operations: plan and run on-site/virtual audits, assess network/security controls, produce audit reports and CAPs, track remediation, coordinate stakeholders, deliver operational reports and forecasts, and support readiness assessments and light security operations coordination.

Provide L1 support for clients' firewall infrastructures: monitor systems, handle low-complexity incidents and service requests via phone/chat/ITSM tickets, perform maintenance (patching/config changes), follow shift handovers, update/create knowledge articles, support disaster recovery tests, and identify automation and process improvement opportunities to meet SLAs.

Lead and manage regional sales teams for cloud and security offerings, set strategy and targets, drive go-to-market execution, coordinate cross-functional resources and partners, ensure financial and operational performance, and develop strategic client relationships.

Provide remote L1 security support: investigate, diagnose, escalate, and resolve incidents for firewalls, IPS/IDS, proxies and related vendor devices; maintain configuration items, SLAs, knowledge articles and client communication.