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Provide L3 managed services support across cloud, security, networking and applications. Proactively resolve high-complexity incidents, ensure SLAs, mentor L2 staff, create knowledge articles, engage vendors, and input into automation and operational improvements.

Supports billing operations by auditing billing data, reconciling financial records, processing billing files, investigating collection matters, monitoring data accuracy, and preparing reports. The role also assists with billing system implementations, internal controls, policy execution, process improvements, and automation initiatives. Success requires strong attention to detail, organization, communication, analytical ability, and proficiency with billing applications, Microsoft Office, Excel, Word, and SQL.

Provides first-line managed network services for client IT infrastructure. Monitors systems, investigates and resolves incidents, fulfills requests, performs patching and configuration changes, and supports ITSM ticket, phone, and chat channels. Follows standard procedures, escalates issues, maintains knowledge articles, coordinates shift handovers, and identifies opportunities for automation and process improvement. May assist with projects and disaster recovery testing while maintaining strong client service.

Provide first-line managed network services: monitor client infrastructure, investigate and resolve incidents, fulfill requests via ITSM, perform maintenance (patching/configuration), escalate when needed, update knowledge articles, suggest optimizations and automation, and support occasional project or disaster recovery activities.

Designs and deploys production-ready AI solutions and proofs of value for enterprise customers. Evaluates emerging technologies, translates research into scalable architectures, and develops innovation roadmaps. The role spans advanced AI, quantum and photonic computing, spatial intelligence, next-generation infrastructure, distributed systems, cloud-native engineering, MLOps, security, governance, and automation while engaging stakeholders and delivering measurable business outcomes.

Manage relationships with industry analysts, identify relevant research programs, plan analyst briefings and engagements, coordinate evaluations, and strengthen company positioning. The role gathers external market insights for internal stakeholders and collaborates with marketing, communications, sales, leadership, and regional teams. Responsibilities also include creating executive presentations, supporting strategic events, managing cross-functional initiatives, and representing the company in global technology and IT services markets.

Provide L2 remote and onsite second-line support and field engineering for client collaboration and network infrastructure. Diagnose, escalate, and resolve incidents, maintain SLAs, perform configuration and installs, liaise with stakeholders and vendors, and follow handover procedures to ensure service continuity.

Principal-level technical authority for enterprise endpoint management: design and govern Workspace ONE, SCCM, Intune and Autopilot architectures; lead large-scale migrations and global rollouts; enforce security/compliance, automate operations with PowerShell/Graph APIs, and mentor India EPM teams while supporting business development and practice innovation.

Advises clients on identifying, designing, implementing, and governing AI capabilities across Dynamics 365, Power Platform, SharePoint, and Microsoft 365. The consultant facilitates discovery workshops, translates business needs into AI-enabled solutions, configures Copilot and Copilot Studio, supports AI agents and automations, contributes to proofs of concept, and assists with customer engagement, demonstrations, governance, and pre-sales activities.

Consulting role to identify, design and implement AI-enabled solutions across Dynamics 365, Power Platform, SharePoint and Microsoft 365. Lead AI strategy, run discovery workshops, design Copilot and generative-AI integrations, support PoCs and advise on AI governance and adoption alongside project teams.