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Designs advanced cloud and on-premises technology solutions for clients, evaluating architectures for cost, performance, scalability, and functionality. Develops technical plans, specifications, roadmaps, reports, and proof-of-concept implementations while resolving complex problems and adapting to changing requirements. Partners with clients and cross-functional teams, applies enterprise architecture methodologies, stays current with emerging technologies, and mentors junior colleagues.

Generates leads and sales pipeline, develops client relationships, presents technology value propositions, supports solution design and proposals, manages forecasts and close plans, negotiates solutions, and collaborates with client managers, pre-sales architects, and technology vendors to close opportunities.

Drives technology-services sales by identifying opportunities, generating pipeline, nurturing client relationships, presenting tailored solutions, conducting workshops, negotiating contracts, and closing business. Collaborates with client managers, presales architects, internal experts, and technology vendors. Maintains accurate forecasts and close plans, monitors competitors and market trends, supports territory strategy, and shares sales best practices internally.

Provides second-level managed network services, resolving incidents, troubleshooting Cisco, Meraki, Aruba, Palo Alto, and SD-WAN environments, and maintaining SLA compliance. Responsibilities include network monitoring, root-cause analysis, configuration changes, security administration, documentation, change management, client escalation, vendor coordination, disaster recovery testing, and operational improvement. The role also coaches junior support staff and collaborates with automation teams using Ansible and Python.

This apprenticeship involves developing and implementing software solutions, programming in multiple languages and frameworks, and contributing to IT projects. Trainees receive structured instruction, IHK exam preparation, certification opportunities, modern IT equipment, and individualized development support. The role requires prior programming experience in C++, .NET, Python, or Java, along with basic HTML, PHP, or JavaScript knowledge. Candidates should be interested in current technologies, work well in teams, and demonstrate independence.

Supports Microsoft enterprise application delivery projects under mentorship, including project administration, functional testing, implementation, workflow preparation, documentation, process design workshops, and configuration discussions. Develops consulting and implementation skills while building business knowledge and supporting clients across project lifecycles from scoping through post-go-live.

Ausbildung zum Fachinformatiker für Systemintegration mit Schwerpunkt auf Planung, Aufbau und Betreuung komplexer IT-Architekturen sowie Netzwerk- und Kommunikationstechnik. Die dreijährige Ausbildung umfasst interne Schulungen, technische Zertifizierungen, Kundenservice und verschiedene IT-Fachbereiche. Bewerber benötigen einen Schulabschluss, technisches Interesse, Zuverlässigkeit, Selbstständigkeit, muttersprachliche Deutschkenntnisse und gutes Englisch. Ein Wohnsitz in Deutschland sowie eine kurze Anfahrt zum Standort werden vorausgesetzt.

Supports Microsoft enterprise application projects through functional testing, configuration, data migration, process design, workflow preparation, documentation, and user authorization. Participates in project lifecycle activities from scoping through post-go-live, contributes to process design workshops, prepares status reports and user manuals, and provides client engagement and technical guidance for Microsoft NAV or Dynamics 365 Business Central Supply Chain implementations.

Performs customer experience systems integrations, configurations, installations, troubleshooting, and break/fix resolution for client solutions. Owns portions of installation projects, resolves low- to medium-complexity incidents, escalates complex issues, documents operating procedures, maintains project administration, and presents to customers. The role requires technical implementation experience, client engagement skills, IT or computing education, and relevant contact-center technology certifications.

Supports billing operations by auditing billing data, reconciling financial records, processing billing files, investigating collection matters, correcting data discrepancies, preparing reports, monitoring billing systems, and assisting with process improvement and automation. The role requires attention to detail, financial and operational controls knowledge, stakeholder communication, and proficiency with Microsoft Office, Excel, Word, billing applications, and SQL.