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Provide technical service and application support for EFD dispensing systems in China. Develop application solutions, test applications, engineering drawings, and evaluation programs. Support sales with troubleshooting, proposals, testing reports, and participate in trade shows and meetings. Frequent travel to customer sites (estimated 70%).

Assists customers in defining technical specifications, prepares engineering documentation, develops application notes, and creates test applications for products.

The Regional Account Manager is tasked with developing growth opportunities within existing and new customer accounts, implementing commercial strategies, and driving revenue growth through key stakeholder relationships in the medical device sector.

The role involves liaising between business and IT teams, analyzing business needs, and translating requirements into application specifications.

Provide pre-sales technical support and advanced NIR application studies on customer samples; run demos, site visits, training, and pre-delivery calibrations; produce reports, white papers, and sales support materials; support trials, marketing, and product implementation; collaborate with sales, product specialists, and development. Travel (~10%), passport and driving license required.

Analyze and report production and sales variances, prepare and present consolidated financial results, develop and automate PowerBI/Excel reports, support revenue recognition, standard cost development, pricing analysis, and gather data from IFS/SAP/JDE to support finance and commercial teams.

Evaluate existing SAP BW implementation and design/implement an Azure Databricks solution to migrate data and retire SAP BW and SAP BusinessObjects. Act as a technical resource for Databricks implementation and migration planning.

Evaluate the current SAP BW implementation and execute the technical implementation of Azure Databricks to enable retirement of SAP BW and SAP BusinessObjects. Act as a technical resource for the migration and platform replacement.

Provide advanced system-level support for precision dispensing and assembly products. Troubleshoot and resolve complex system issues, lead corrective actions, author software requirements, coordinate global support, interact with top customers, and guide testing, fabrication, and manufacturing efforts to drive resolution of escalated field issues.

The Strategic Account Manager sells and supports adhesive application equipment, develops sales plans, and maintains customer relationships across California, Nevada, and Arizona, primarily focusing on key electronics accounts.