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The Customer Relationship Supervisor at NCR Atleos will lead the customer service team, analyze metrics, ensure compliance with contracts, and develop strategies to enhance customer satisfaction and retention.

The Tier 3 Network Engineer is responsible for maintaining network systems, establishing best practices, troubleshooting incidents, and serving as the highest escalation point for network issues. The role requires proactive maintenance, effective communication with clients, exceptional documentation, and the mentorship of junior peers.

The Problem Management Analyst will conduct monthly performance reviews, gather requirements, validate roadmaps, and manage emergencies. They will analyze messaging to detect issues, review error logs, and add value to accounts by providing long-term solutions rather than quick fixes. Additionally, they will ensure comprehensive testing to prevent system failures and improve help desk processes.