ATM Claims Supervisor

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Position Summary

The ATM Claims Supervisor is responsible for overseeing the end-to-end claims process related to armored carrier variances. This role ensures timely investigation, accurate claim resolution, and proper documentation while leading a team of analysts. The supervisor works closely with internal reconciliation teams, armored vendors, and management to minimize losses and improve operational efficiency.

Essential Duties and Responsibilities

• Team Oversight & Leadership
  • Supervise daily workload of ATM Claims Analysts to ensure timely review and resolution of variances
  • Provide coaching, guidance, and performance feedback to team members
  • Monitor productivity, quality, and adherence to SLAs
• Claims Management
  • Oversee review of reconciliation logs to identify shortage variances
  • Ensure accurate preparation and submission of claim documentation to armored vendors
  • Review and approve analyst findings on vendor responses and claim resolutions
  • Escalate unresolved or complex claims as needed
• Process & Quality Control
  • Ensure consistency and accuracy in claim validation and documentation
  • Establish and maintain standardized processes for tracking claims and responses
  • Perform quality assurance reviews on completed claims
• Reporting & Analytics
  • Develop and maintain reporting (claims trackers, aging reports, loss trends)
  • Analyze patterns and identify root causes of variances
  • Present findings and recommendations to management
• Cross-Functional Collaboration
  • Partner with reconciliation teams to validate variances and improve processes
  • Communicate with armored vendors to resolve discrepancies efficiently
  • Act as primary point of escalation for vendor-related issues
• Systems & Tools Oversight
  • Ensure effective use of CORE, CATM-DC Pro/In-house Recon App, Device Manager, and Vendor Reporting tools
  • Drive improvements in tracking workbooks and reporting dashboards (Excel)

Systems Involved

• CORE
• CATM-DC Pro/In-house Recon App
• Device Manager
• Vendor Reporting Applications
• Microsoft Office (Excel, Outlook, Word, Access)
• Microsoft Windows

Basic Qualifications:

• Strong analytical and problem-solving skills with ability to identify trends and root causes
• Proficient in Microsoft Office applications, including Outlook, Word and Access.
• Advanced Excel skills (data analysis, reporting, dashboards).
• Ability to prioritize workload and manage competing deadlines.
• Solid organizational and time management skills.
• Strong attention to detail and commitment to accuracy.
• Enthusiastic team player, but also capable of working independently.
• Must be able to successfully pass all applicable background screening tests.
• Ability to clearly communicate complex findings to management and vendors.
• Bilingual (Spanish/English) preferred

Preferred Qualifications:

• Associate degree or bachelor’s degree preferred in Business or Finance.
• 2-4 Years of Banking, settlement, or reconciliation experience.
• Basic SQL skill and/or Python are a plus, but not required.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.