About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
The ATM Claims Senior Analyst is responsible for managing and analyzing armored carrier variance claims, ensuring timely investigation, accurate documentation, and effective resolution of discrepancies. This role serves as a subject matter expert for claims processes, supports operational improvements, and collaborates with internal teams and vendors to minimize losses and improve claim outcomes.
- Review reconciliation logs and transaction records to identify ATM cash variances and shortages.
- Investigate claims and gather supporting documentation required for vendor submissions.
- Prepare and submit claim packages to armored vendors in accordance with established procedures.
- Follow up on open claims and track resolution status.
- Escalate complex or high-risk claims to management when appropriate.
- Ensure accuracy and completeness of claim documentation and supporting evidence.
- Perform detailed reviews of vendor responses and claim outcomes.
- Identify discrepancies, trends, and recurring issues impacting claim resolution.
- Support quality assurance reviews and recommend corrective actions when needed.
- Maintain organized claim records and supporting documentation.
- Maintain claims trackers, aging reports, and loss reporting tools.
- Analyze claim trends and identify root causes of recurring variances.
- Generate regular reports and provide insights to support operational decision-making.
- Assist in developing dashboards and reporting improvements using Excel and other reporting tools.
- Identify opportunities to improve claim handling efficiency and documentation quality.
- Contribute to the development and maintenance of standard operating procedures.
- Support process improvement initiatives related to reconciliation and claims management.
- Recommend enhancements to tracking tools, workflows, and reporting mechanisms.
- Partner with reconciliation teams to validate variances and resolve discrepancies.
- Communicate directly with armored vendors regarding claim status and documentation requirements.
- Provide subject matter expertise and support to analysts and stakeholders as needed.
- Assist management with special projects and claim-related initiatives.
- Utilize CORE, CATM-DC Pro/In-house Recon App, Device Manager, and Vendor Reporting tools to support daily activities.
- Maintain and enhance claim tracking workbooks and reporting templates.
- Ensure data accuracy across systems and reports.
- Strong analytical and problem-solving skills with the ability to identify trends and root causes.
- Advanced Excel skills including reporting, data analysis, and dashboard creation.
- Ability to manage multiple priorities and meet deadlines independently.
- Strong organizational skills and attention to detail.
- Effective written and verbal communication skills.
- Ability to communicate findings and recommendations to internal stakeholders and vendors.
- Self-motivated and capable of working both independently and within a team environment.
- Bilingual (Spanish/English) preferred.
- Associate's or Bachelor's degree in Business, Finance, Accounting, or related field.
- 2-4 years of experience in banking operations, reconciliations, claims processing, settlements, or financial operations.
- Experience working with large datasets and reporting tools.
- Basic SQL and/or Python knowledge is a plus, but not required.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Skills Required
- Strong analytical and problem-solving skills
- Proficient in Microsoft Office applications including Outlook, Word, and Access
- Advanced Excel skills (data analysis, reporting, dashboards)
- Ability to prioritize workload and manage competing deadlines
- Solid organizational and time management skills
- Strong attention to detail and commitment to accuracy
- Enthusiastic team player, but capable of working independently
- Must be able to successfully pass all applicable background screening tests
- Ability to clearly communicate complex findings to management and vendors
- Bilingual (Spanish/English)
- Associate degree or bachelor's degree in Business or Finance
- 2-4 years of banking, settlement, or reconciliation experience
- Basic SQL skill and/or Python
What We Do
NCR has separated into two separate and distinct companies NCR Atleos and NCR Voyix. Atleos (NYSE: NATL) is a leader in expanding self-service financial access, with industry-leading ATM expertise and experience, unrivalled operational scale including the largest independently-owned ATM network, always-on global services and constant innovation. Atleos improves operational efficiency for financial institutions, drives footfall for retailers and enables digital-first financial self-service experiences for consumers. Atleos is headquartered in Atlanta, Georgia, with approximately 20,000 employees globally
