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Handle customer inquiries and complaints through various channels, ensuring resolution according to company procedures. Maintain accurate customer interaction records and liaise with vendors for booking changes. Proactively find solutions and provide feedback for improvements.

As a Team Leader in Customer Experience, you will manage a diverse team to provide high-quality support across various platforms, drive team performance, handle escalations, and coach team members. Additionally, you will work with management to analyze performance reports and identify improvements to enhance the customer experience.

The Marketing Manager will drive multi-channel marketing campaigns, collaborate with Sales and Integrated Marketing, analyze campaign performance, and ensure proper marketing data collection and workflow processes. The role focuses on customization for brand partners and nurturing the marketing tech stack.

The Associate Manager/Manager of Finance Operations will oversee day-to-day finance operations and month-end closings across regions, prepare annual financial statements, control payment operations, manage tax-related issues, and liaise with auditors and tax consultants.

Assist in scheduling interviews, enhancing candidate experience, managing pre-onboarding processes, and supporting recruitment initiatives. Engage with candidates and hiring managers to ensure smooth hiring operations and develop strategies for building a talent pool.

The Senior Associate in Product Content Quality will measure and optimize Klook's activity content for enhanced usability, analyze product content for improvements, conduct user research, mentor junior staff, manage travel package content, collaborate on booking processes, and lead projects to improve operational efficiency.

The Associate, Product Content Quality role involves measuring and optimizing Klook's activity content for usability, managing and updating product content, conducting user research, auditing content for accuracy, strategizing with stakeholders for better booking processes, and analyzing data for insights and solutions. The position requires keen attention to detail and a customer-focused approach.