Top Tech Jobs & Startup Jobs

Manage day-to-day support delivery for the Kainos EDM product, including ticket triage, incident management, SLA performance, customer reporting, escalations, releases, governance, and continuous improvement. Lead geographically distributed support teams, coordinate with Product, Engineering, and Sales, manage client relationships, support post-deployment success, and contribute to account growth. Ensure ITIL-aligned processes, quality standards, security, ISO compliance, capacity planning, and effective customer transitions from onboarding to ongoing support.

Lead consulting, discovery, advisory, and shaping engagements for Microsoft Business Applications, Power Platform, Copilot, and AI-enabled business processes. Facilitate stakeholder workshops, assess services and processes, define requirements and roadmaps, shape operating models and governance, establish value measures, and guide adoption and organizational change. Collaborate with multidisciplinary teams while advising on responsible AI, privacy, security, regulatory, and human oversight considerations. Contribute to proposals, business development, reusable consulting assets, coaching, and people management.

Leads software engineering teams in designing, building, testing, and maintaining modern, scalable, secure applications. Owns technical architecture, estimation, product planning, and requirements development. Provides technical direction, manages and coaches team members, mentors colleagues, collaborates with customers, and supports knowledge sharing. Applies continuous integration and delivery practices, software development principles, and approaches such as XP and TDD. Troubleshoots live applications and works with cloud platforms including AWS and Azure.

Design and deliver production-grade AI/ML solutions for Kainos Workday products, including LLM-driven features, model deployment, dashboards, and mentoring junior staff. Collaborate with engineering and clients to improve product functionality, scalability, and efficiency.

Provide post-deployment Workday EDM configuration, troubleshooting, advisory, and customer support. Manage requests within SLAs, investigate root causes, support releases and deployments, document solutions, maintain security and privacy compliance, and assist with customer escalations. Collaborate with internal support, product, engineering, and delivery teams while contributing to knowledge sharing and process improvements.

Lead design and delivery of production-grade AI/ML solutions for Kainos Workday products. Build predictive analytics, anomaly detection, generative AI features, and scalable MLOps pipelines. Integrate with Workday, mentor and line-manage a data science team, manage client engagements, and drive architectural and technical leadership across product initiatives.

Support group-wide tax compliance, reporting, and advisory activities, including corporation tax computations, VAT returns, RDEC claims, transfer pricing calculations, payroll tax matters, tax schedules, audit disclosures, and international tax monitoring. The role also assists with tax projects such as M&A, due diligence, and legislative developments while coordinating with internal teams and external advisers.

Lead technical teams to design, build, test, and maintain modern, scalable, secure software. Provide technical ownership for product architecture, estimation, planning and requirements. Coach and develop junior staff, drive CI/CD practices, troubleshoot live applications, and liaise with customers as the teams technical leader.

Lead test strategy and execution for agile teams, designing and maintaining automated, manual, and non-functional tests. Provide technical leadership, mentor staff, interact with customers, and ensure CI-integrated test automation and coverage across application layers.

Lead end-to-end delivery of Workday implementations, managing scope, planning, resourcing, commercials and customer relationships. Act as primary client interface, provide domain insight (HCM/Financials/Payroll), drive requirements, testing, knowledge transfer, and transition to AMS while identifying upsell opportunities and ensuring customer satisfaction.