At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.
We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.
Ready to make your mark? Join us and be part of something bigger.
As a Workday EDM Support Consultant, you’ll be part of a collaborative and fast-paced support team delivering post-deployment services and ongoing support to our global EDM customers. The team environment is built around shared ownership, continuous learning, and supporting one another while managing customer interactions, system updates, and issue resolution in line with agreed SLAs.
This role blends customer-facing consulting with hands-on solution support, giving you exposure to real-world challenges across a diverse client base. You’ll work closely with customers to understand their needs, investigate and troubleshoot issues, and provide clear, pragmatic solutions, while also collaborating with internal teams such as product, engineering, and delivery. You’ll take ownership of support requests end-to-end, balancing responsiveness with quality and helping customers get ongoing value from their EDM solution.
Beyond day-to-day support, you’ll contribute to knowledge sharing, process improvement, and the evolution of the EDM support offering, helping shape how the team operates as it scales. The support environment at Kainos values curiosity, accountability, and teamwork, offering opportunities to grow your technical skills, deepen your Workday expertise, and make a tangible impact for both customers and colleagues
Key Responsibilities
Provide configuration, troubleshooting, and advisory EDM support to customers post-deployment.
Deliver services within agreed SLAs, ensuring high customer satisfaction.
Manage and prioritise incoming requests, identifying root causes and resolving issues effectively.
Support recurring releases and deployments, helping customers adopt new features and updates.
Work collaboratively across internal Support Teams.
Contribute to knowledge base development to support internal learning and customer self-service by documenting complex troubleshooting steps and solutions.
Ensure compliance with data security, privacy, and governance standards in all configurations and processes.
Serve as a point of contact for supporting Service Managers in handling and resolving customer escalations.
Minimum (Essential) Requirements:
Good customer focus and some experience in a customer-facing role, consulting environment. Willing to understand customer needs and build relationships. Able to understand when to escalate issues when appropriate..
Basic understanding of Workday products either/or HCM/Financials/Payroll as well as any specialist Capability.
Ability to manage competing priorities and resolve issues independently.
Clear and effective communicator, able to communicate with customers and colleagues with credibility and empathy, including in a remote working situation.
Capable of working within (remote) teams and alongside customers, as well as on your individual tasks with no supervision
Able to apply all relevant standards and procedures to your own work, maintaining high quality, accuracy and attention to detail.
A proactive, solutions-oriented mindset, with a desire to continuously learn and grow.
Aware of the importance of confidentiality and non-disclosure policies and/or agreements and ensures security of information at all times.
Desirable Skills
Workday certification in HCM, Payroll, or Financials.
Awareness of ITIL, ISO-2000 principles and best practices
Experience with JIRA Service Desk
Experience in a Support environment or post deployment services
At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field.
Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out.
We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.
Skills Required
- Customer-facing or consulting experience with strong customer focus and relationship-building skills
- Basic understanding of Workday HCM, Financials, Payroll, or a specialist Workday capability
- Ability to manage competing priorities and resolve issues independently
- Clear, effective, credible, and empathetic communication with customers and colleagues
- Ability to work effectively in remote teams and independently without supervision
- Ability to follow relevant standards and procedures with accuracy and attention to detail
- Proactive, solutions-oriented mindset and willingness to learn and grow
- Understanding of confidentiality and non-disclosure requirements, with commitment to information security
- Workday certification in HCM, Payroll, or Financials
- Awareness of ITIL and ISO 20000 principles and best practices
- Experience with JIRA Service Desk
- Experience in a support environment or post-deployment services
Kainos Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kainos and has not been reviewed or approved by Kainos.
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Healthcare Strength — Private healthcare, access to trained counsellors/EAP, and broader wellbeing initiatives are prominently offered across regions. Company materials frame support across emotional, physical, social, career and financial wellbeing, with UK references to Bupa coverage.
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Leave & Time Off Breadth — Hybrid/flexible hours, generous vacation packages, and parental leave are emphasized in careers materials. Some regions also highlight volunteering time and flexibility that support work–life balance.
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Equity Value & Accessibility — Annual share awards and employee share plans (e.g., free shares, Sharesave) are widely promoted, with cash equivalents where plans aren’t available. These programs broaden ownership participation beyond base pay.
Kainos Insights
What We Do
At Kainos we use technology to solve real problems for our customers, overcome big challenges for businesses, and make people’s lives easier. We build strong relationships with our customers and go beyond to change the way they work today and the impact they have tomorrow. Our two specialist business areas, Digital Services and the Workday Practice, work globally for clients across healthcare, commercial and the public sector to make the world a little bit better, day by day.
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