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Design and execute comprehensive manual test cases, identify and track defects, maintain regression suites, contribute to test strategy and planning, support UAT, communicate risks, and mentor junior QA analysts to ensure high-quality software delivery.

Gather and analyze client requirements for pension and benefits implementation, document and map business processes, configure software, collaborate with architects and developers, define testing scope, support QA, create presentations and demos, redesign reports and communications, and follow up with stakeholders to ensure successful solution delivery.

Provide functional and operational support for pension plan administration: monitor and reconcile data, troubleshoot and resolve system and client issues, manage tickets and access, document requirements, perform unit and regression testing, support implementations and go-lives, and drive process improvements to ensure timely, secure, and high-quality service delivery.

Lead FedRAMP Moderate compliance program from gap assessment through remediation and continuous monitoring. Coordinate Engineering, DevSecOps, Security, and Compliance to implement NIST 800-53 controls, maintain SSPs and POA&Ms, work with 3PAOs and federal sponsors, and align cloud architecture and security controls across AWS/Azure/GCP. Drive documentation, vulnerability management, incident response, stakeholder reporting, and governance.

Validate and verify pension plan calculations by analyzing specifications, creating and running test scenarios in pension calculation software, documenting anomalies, maintaining test suites, and collaborating with development, actuarial, and business teams to resolve issues and improve verification processes.

Support investment consulting for institutional clients by doing research, manager searches and monitoring, preparing performance reports, analyzing portfolio drivers, maintaining databases, drafting client communications, and ensuring quality control.

Lead and mentor a quality assurance team while translating business needs into detailed specifications and solution designs. Collaborate with product owners, developers, and QA to ensure high-quality deliverables, support incident resolution, produce user documentation, and drive adoption of AI and agile practices within large enterprise health systems.

The Customer Success Manager will maintain broker relationships across APAC, drive client success, and support sales targets through innovative engagement and communication strategies.

Manage a high-volume portfolio (150-250 accounts) as primary client contact, execute contract renewals, drive upsells, monitor account health via CRM, prepare utilisation reports, coordinate orientations, and escalate expansion opportunities while ensuring contractual compliance and service excellence.

Lead and prioritize a complex product backlog for a large, co-led Agile team; define sprint objectives, translate business needs into user stories, manage dependencies and technical debt, validate deliverables, support SAFe ceremonies and PI planning, and drive continuous improvement and team autonomy.