TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
As a Senior QA Analyst, you will play a key role in ensuring the quality and reliability of our solutions by designing and executing comprehensive testing activities throughout the software development lifecycle. You will identify test scenarios, develop and execute manual test cases, investigate and track defects, and collaborate closely with cross-functional teams to deliver high-quality solutions.In this role, you will also contribute to test strategy and planning, assess the impact of application changes, support user acceptance testing (UAT), and mentor junior QA team members through peer reviews and knowledge sharing.What We Offer
- A collaborative, supportive, and dynamic team environment.
- Exciting and meaningful projects that make an impact.
- Career growth and ongoing professional development opportunities.
- Flexible work arrangements, including hybrid or fully remote work (depending on location), with occasional travel to client sites when required.
- Comprehensive health and wellness benefits.
- Employer-sponsored pension plan.
- Flexible work schedule promoting work-life balance.
- Collaborate with Functional Leads, Business Analysts, Solution Designers, and Developers to understand business requirements and testing scope.
- Analyze functional and technical documentation to identify high-level test scenarios.
- Design comprehensive positive and negative manual test cases.
- Develop and maintain manual test scripts, expected results, and test data.
- Execute manual test cases and accurately document test results.
- Identify, report, and track software defects through resolution.
- Maintain regression test suites as new functionality is introduced.
- Prioritize testing activities based on business and project priorities.
- Participate in defining test strategies and test plans.
- Assess the QA impact of system changes and identify regression testing requirements.
- Monitor testing progress and proactively communicate risks, issues, and timelines.
- Recommend process improvements to increase testing efficiency and quality.
- Ensure all QA activities comply with established standards, methodologies, and best practices.
- Support User Acceptance Testing (UAT), including occasional travel to client locations when required.
- Provide training and knowledge sharing to team members and stakeholders as needed.
- Mentor and perform peer reviews for less experienced QA Analysts.
- 5–10 years of experience in Software Quality Assurance.
- Strong experience creating and executing manual test cases and test scripts.
- Experience identifying, documenting, tracking, and validating software defects.
- Strong understanding of software testing methodologies, QA processes, and best practices.
- Experience participating in test strategy and test planning.
- Excellent analytical and problem-solving skills.
- Strong attention to detail and commitment to delivering high-quality work.
- Ability to assess risk and prioritize testing activities effectively.
- Excellent written and verbal communication skills.
- Ability to communicate effectively with both technical and non-technical stakeholders.
- Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
- A collaborative mindset with the ability to mentor and support junior team members.
- Customer-focused approach with the ability to understand end-user needs.
- Ownership, accountability, curiosity, and continuous improvement mindset.
- Experience supporting User Acceptance Testing (UAT) initiatives.
- Experience working within Agile or Scrum environments.
- Experience with enterprise applications or pension and benefits administration systems.
- Familiarity with defect tracking and test management tools.
- Experience reviewing the work of junior QA Analysts and providing constructive feedback.
- Previous experience training or coaching QA team members.
- Willingness to travel periodically to client locations as project needs require.
Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
Skills Required
- 5-10 years of experience in Software Quality Assurance
- Strong experience creating and executing manual test cases and test scripts
- Experience identifying, documenting, tracking, and validating software defects
- Strong understanding of software testing methodologies, QA processes, and best practices
- Experience participating in test strategy and test planning
- Excellent analytical and problem-solving skills
- Strong attention to detail and commitment to delivering high-quality work
- Ability to assess risk and prioritize testing activities effectively
- Excellent written and verbal communication skills
- Ability to communicate effectively with both technical and non-technical stakeholders
- Strong organizational skills with the ability to manage multiple priorities and meet deadlines
- A collaborative mindset with the ability to mentor and support junior team members
- Customer-focused approach with the ability to understand end-user needs
- Ownership, accountability, curiosity, and continuous improvement mindset
- Experience supporting User Acceptance Testing (UAT) initiatives
- Experience working within Agile or Scrum environments
- Experience with enterprise applications or pension and benefits administration systems
- Familiarity with defect tracking and test management tools
- Experience reviewing the work of junior QA Analysts and providing constructive feedback
- Previous experience training or coaching QA team members
- Willingness to travel periodically to client locations as project needs require
TELUS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TELUS and has not been reviewed or approved by TELUS.
-
Flexible Benefits — Benefits are structured as a customizable flex plan (e.g., Team TELUS Flex) that lets individuals direct credits toward extended health, dental, HSAs, savings, or personal well‑being days. Offerings are positioned as adaptable to role, location, and employment type.
-
Healthcare Strength — Health coverage includes comprehensive medical, dental, and vision options with robust mental‑health support, EAP access, and a Calm subscription. Materials also highlight fertility treatment and gender‑affirmation coverage.
-
Retirement Support — Retirement programs feature a pension and employee share plan with matching, alongside flexibility to direct benefit credits to RRSP or TFSA. Defined contribution arrangements are standard, with legacy defined‑benefit coverage for some groups.
TELUS Insights
What We Do
At TELUS, our purpose-driven team works together every day to innovate and do good. From providing technology solutions that make our lives safer and easier, to supporting those who need it most, our inclusive, spirited and giving people are passionate about empowering our customers, communities and each other to thrive in our digital world. A company that helps you be your best self at home and at work: Find a place where you truly belong, your opinions are valued and you can be your best self. A career that ignites your full potential: Get the guidance and support you need to explore your interests, build your skills and get where you want to go. A culture that goes beyond the expected to strengthen communities and the planet: Seize the opportunity to make a difference in our communities and do good for our planet as part of our purpose-driven team. An innovative team committed to solving complex, real world problems: Join a digitally-enabled workforce that’s pushing the boundaries to create sustainable change. Join us, and let’s make the future friendly, together www.telus.com/careers
