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Leads end-to-end software implementation projects for pension and benefits platforms, owning scope, schedule, budget, quality, risk, governance, and client relationships. Manages executive stakeholders, steering committees, resource allocation, change control, and multidisciplinary configuration, data, QA, development, and integration teams. Mentors project managers, improves PMO practices, and applies AI and automation to reporting, forecasting, dependency mapping, and delivery governance.

Own end-to-end payroll system implementations, including discovery, requirements analysis, solution design, configuration, testing, data validation, and cutover readiness. Analyze payroll data using advanced SQL, resolve complex process and system issues, recommend future-state improvements, and support compliance and operational controls. Facilitate client workshops, communicate with technical and business stakeholders, maintain client relationships, and mentor Business Analysts and implementation team members.

Supports system implementation, configuration, maintenance, testing, and validation. Analyzes business requirements, creates system specifications and configuration designs, coordinates with technical and project teams, and helps customize enterprise applications for client needs. The role also identifies workflow improvements, troubleshoots system issues, interprets technical documentation, and applies SQL, web technologies, content management systems, and accessibility standards.

Supports defined-benefit pension consulting by valuing pension plans, assessing assets and liabilities, calculating participant benefits, analyzing funding requirements, and helping sponsors determine contribution levels. Assists with pension plan design and modifications while ensuring compliance with regulations and actuarial principles. The role requires analytical and problem-solving skills, strong attention to detail, collaboration, communication, and proficiency with Microsoft Office. The position is hybrid in Vancouver or Calgary.

Leads large-scale, client-facing pension, benefits, and health and welfare transformation programs from initiation through delivery. Coordinates cross-functional workstreams, manages dependencies, budgets, risks, financial forecasts, and governance, and partners with executive stakeholders. Oversees steering committees, executive reporting, escalations, and strategic modernization initiatives while influencing matrixed teams. Contributes to PMO improvements, delivery standards, automation, and AI-enabled productivity practices.

Perform manual software quality assurance for health technology solutions in an Agile environment. Create and maintain positive, negative, regression, and detailed test cases; execute tests, log defects, verify fixes, and assess regression impact. Contribute to test strategies, plans, metrics, and release-readiness decisions. Collaborate with cross-functional teams, participate in Scrum ceremonies, mentor junior QA staff, support clients, and recommend process improvements and automation opportunities.

Analyze clients’ Defined Benefit pension calculation rules, translate requirements into technical specifications, configure pension administration software, and support integrations, testing, and quality assurance. Serve as the primary connection between clients and project teams, review test scenarios, recommend software improvements, and provide post-implementation customer support. The role requires strong analytical, organizational, problem-solving, and prioritization skills, along with occasional travel across Canada and the United States.

Manage a high-volume portfolio of 150–250 client accounts, overseeing renewals, retention, upselling, client communications, orientations, reporting, and CRM maintenance. Identify at-risk and inactive accounts, track engagement and account health, ensure contractual compliance, respond to inquiries, and escalate expansion opportunities. The role requires strong organization, commercial judgment, communication, and efficiency in a transactional customer success environment.

Provides empathetic customer support to clients seeking mental health and wellbeing services. Responsibilities include scheduling appointments, explaining services, managing requests, resolving complaints, protecting confidential information, using customer management systems, completing assigned tasks, and following organizational policies, procedures, and quality standards.

Lead end-to-end enterprise defined benefits implementations, coordinating teams of approximately 10 professionals through complex system transitions. Partner with clients on scope, timelines, governance, success criteria, risk mitigation, and solution delivery. Own and improve implementation methodology, manage stakeholder relationships, control contractual scope, support product enhancements, and guide implementation teams. The role requires strong project leadership, communication, technical translation, and experience in pension management or workflow system implementation.