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Support billing operations by preparing and processing invoices, verifying billing accuracy, responding to customer billing inquiries, maintaining organized billing records, and assisting the billing team with administrative tasks to ensure financial accuracy.

The Underwriting Specialist will analyze P&C insurance policies, assess risks, conduct underwriting calls, and coordinate with the Claims Department while providing customer service and support.

Support claims auditor by entering filings, documentation, and reports into databases. Assist claimants, providers, and clients; ensure compliance; monitor emails and enter data within 24 hours; enter and flag Trigger Diagnosis and Large Case Management notices; process claims, checks, and SLAM reports.

Manage new business and renewal processes for captive and commercial P&C accounts, serve as primary client/broker contact, analyze loss runs, coordinate policy documentation and billing, support sales and retention initiatives, maintain compliant records, draft policy forms, and use Salesforce and other tools to expedite service.

Provide integration and application support across CRM, claims platform, and data warehouse. Monitor and troubleshoot SFTP and REST integrations, write SQL to validate data, assist with platform administration (user access, configuration), maintain documentation, and escalate complex issues to senior staff while supporting operational reliability and incremental improvements.

The Captive Implementation Manager oversees new business implementations and regulatory renewals in the captive insurance sector, ensuring compliance and effective communication with clients and stakeholders.

Provide inbound/outbound phone and email support for furniture repair claims: create and monitor claims, review inspection packets, determine coverage, authorize services or parts, facilitate repairs or settlements, and guide retailers and customers (Spanish communication required).

Provide inbound/outbound support for furniture warranty and claims: answer calls and emails, create and monitor claims, review inspection packets, authorize repairs or parts, recommend settlements or exchanges, and guide retailers through the portal while maintaining accurate documentation and high customer service.

Manage commercial insurance accounts for non-profit emergency service organizations: handle new business submissions, review policies and endorsements, reconcile to binders/expiring policies, prepare underwriting data and proposals, maintain client/producer/underwriter relations, ensure continuous proper coverage, and oversee all account administration.

The Marketing Coordinator supports the NY Marketing department by coordinating activities, assisting with content, managing timelines, and completing clerical tasks to ensure smooth operations.