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The Customer Experience Specialist at FOX Factory is responsible for providing excellent customer service and support before, during, and after the purchase of products. They must understand customer needs, communicate effectively, and analyze feedback to improve the overall customer experience. This role involves handling customer inquiries via phone, email, and chat, as well as collaborating with internal teams to ensure customer satisfaction.
Responsible for building value and selling branded vehicles to decision makers at franchise dealerships in New York. Actively prospect new dealer relationships, manage active accounts, and maximize revenue per vehicle while growing the dealer network. Provide sales input for strategic planning and maintain customer information within CRM.
Inside Sales Representative responsible for servicing existing customers, obtaining orders, establishing new accounts, and providing solutions to customer needs. Must have strong organizational skills, phone presence, and attention to detail. Must be able to multitask, prioritize, and manage time effectively. Job requires proficiency in MS Office (especially Excel) and exceptional customer service mindset.
Responsible for developing, creating, and executing Design Verification Plans (DVP), conducting testing, advising peers, improving DVP process, and managing multiple projects concurrently. Proficiency in Excel, Word, PowerPoint, 3D modeling, shock absorber rebuilding, shock dyno operation, and programming languages like MATLAB, VB, C++, Java. Ability to bring innovation to improve company profitability.
Operator responsible for loading, unloading, and inspecting parts during the machining process. Must maintain quality standards and achieve production goals. Tasks include de-burring, polishing, and cleaning parts at the machine. Requires operating CNC machines, performing basic math calculations, maintaining dimensional tolerances, interpreting dimensions on a print, utilizing precision measuring instruments, and following safety procedures. Must have good working knowledge of CNC functional and technical skills, effective time management, organizational skills, attention to detail, and decision-making capabilities.
Responsible for building value and selling branded vehicles to decision makers at franchise dealerships in a defined territory. Actively prospect, manage accounts, grow revenue, and implement best practices to maximize sales volume. Develop dealer relationships, generate leads, and maintain customer information in CRM. Provide sales input for strategic planning and forecast segment sales. Requires strong interpersonal skills, project management abilities, and results-oriented mindset.
Responsible for developing visual aspects, such as logos, fonts, and images, to complement written materials for print, the web, or other media. Create visual content for websites, manage social media marketing campaigns, and design branded sales and marketing materials for various platforms.
Responsible for creating engaging written content to grow target audiences across multiple channels and brands. Responsibilities include generating, researching, and pitching ideas, writing and promoting content, utilizing SEO keywords, and staying current on industry trends. Requires strong software skills, writing experience, creativity, and adaptability. Must have exceptional communication skills, internet savvy, and be highly organized.
Manages the Sales Department including sales representatives and support staff. Coaches and mentors 6 Outside Sales Representatives. Forecasts anticipated market sales, sets sales quotas, and advises senior management regarding sales performance.
Develop, organize, and oversee the quality control system; supervise, train and develop staff; and various other duties as needed to ensure consistent and robust quality control activities on products.
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