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Administer insolvency information in Insolvency Link, review trustee documents, ensure regulatory and client processing standards, meet service-level and audit requirements, use proprietary systems, and maintain industry relationships. The role requires accurate data entry, strong organization, analytical and communication skills, customer focus, adaptability, and bilingual English-French proficiency.

Manage mortgage transactions by reviewing loan documentation for accuracy, resolving file deficiencies, coordinating with underwriting/operations/compliance and external partners, proposing process improvements, delivering training, and ensuring customer inquiries are handled professionally while maintaining service levels and regulatory compliance.

Leads daily team operations, customer service, workforce management, escalated inquiries, and service-level performance. Supervises, coaches, and trains staff; maintains procedures, policies, and records; manages complex mortgage-related files; supports employee reviews; and drives initiatives improving productivity, engagement, recruitment, retention, and customer experience.

Prints, packages, and reviews mortgage documents according to lender requirements and deadlines. Updates databases, enters file notes, identifies and corrects discrepancies between paper and electronic records, and escalates issues when needed. Provides light reception support, coordinates courier pickups and inter-branch document bags, and maintains department and mailroom supplies. Requires accuracy, confidentiality, strong organization, keyboarding, multitasking, and intermediate Microsoft Office skills.

Reviews cheque requests, payout calculations, and lender documentation for accuracy and completeness. Prepares cheques, electronic payments, credit card and e-transfer payments, and payment approval information. Reconciles deposit reports with bank deposits, identifies variances, updates disbursement records, and coordinates discrepancy resolution with internal partners. The role requires accounting education or equivalent experience, intermediate Excel skills, strong organization, attention to detail, multitasking, and interpersonal skills.

Lead day-to-day operations for a division, manage multi-level managers, drive productivity and employee engagement, optimize mortgage servicing processes (registration/discharge), collaborate with Sales/Product, and implement digitization, automation and workforce management solutions to improve customer experience and reduce costs.

As a Commissioner of Oath/Deeds, you will meet with clients to witness and certify signatures on legal documents, ensuring customer satisfaction and managing confidentiality.

The role involves witnessing and certifying signatures on legal documents, ensuring procedures meet lender requirements, and providing customer service.

Receive, sort, track, and distribute incoming/outgoing mail. Enter insolvency documents into Insolvency Link Software per client processes. Maintain office supply inventory and accurate mail records for audits. Prioritize daily workload, assist with day-to-day insolvency clerical tasks and special projects.

Lead and deliver strategic, cross-functional programs in Residential Lending Solutions. Own end-to-end program lifecycle, coordinate stakeholders, manage schedules, budgets, risks and benefits, and report progress to leadership. Drive change management, adoption, and value realization while maintaining integrated program plans and strong stakeholder relationships.