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Owns strategic client relationships, account growth, commercial negotiations, and delivery oversight for Salesforce and digital customer experience projects. Responsibilities include managing sales targets, identifying upsell and cross-sell opportunities, overseeing scope, budgets, timelines, and profitability, coordinating project managers and delivery teams, resolving client issues, supporting resource allocation, and leading retrospectives and future-growth discussions. The role also develops trusted relationships and ensures client satisfaction, loyalty, and successful project outcomes.

Manage multiple client accounts and lead POSM and marketing production projects from brief through sourcing, production, and delivery. Translate requirements into scopes, budgets, production plans, and sourcing approaches; evaluate suppliers, negotiate pricing, manage margins and forecasts, and recommend commercially sound solutions. Coordinate clients, procurement, suppliers, and internal teams while improving efficiency, supplier performance, specifications, and marketing execution outcomes.

Manage and optimize Google Ads campaigns across Search, Performance Max, and Shopping. Responsibilities include keyword research, ad copywriting, audience targeting, bid and budget optimization, performance analysis, reporting, QA, troubleshooting, and collaboration with Paid Social, Feed Management, and Analytics teams. The role requires one year of hands-on Google Ads experience, familiarity with GA4, strong analytical and organizational skills, and proficiency in Excel or Google Sheets.

Supports HR Business Partners and managers across employee relations, HR operations, learning and development, talent management, rewards, recruitment, immigration, and change initiatives. Administers HRDC training claims, manages expat and immigration processes, serves as a Workday champion, maintains HR data integrity, prepares reports, and supports performance, engagement, and workforce programs.

Leads client relationships, creative presentations, advertising projects, communication strategy, budgets, timelines, and cross-functional teams. Oversees creative quality, client satisfaction, contracts, reporting, pitches, and new business development. Manages, mentors, and evaluates staff while coordinating internal departments and third parties to deliver work that meets client expectations for cost, schedule, and quality.

Supports senior media planning teams by coordinating administrative tasks, developing integrated media plans and proposals, analyzing consumer, market, and media data, optimizing digital and traditional media campaigns, managing client relationships, and coordinating team operations.

Supports media campaign planning, buying, launches, optimization, reporting, documentation, and post-campaign analysis across TV, video, audio, and outdoor channels. Collaborates with clients, agency partners, and media owners while developing data, presentation, communication, and media-industry skills.

Leads full-funnel digital strategy across brand and performance channels, with deep Search and Social expertise. Advises senior clients, develops executive-ready narratives, oversees commercial accuracy and profitability, supports new business pitches, and coaches a high-performing team. The role requires advanced measurement and first-party data knowledge, multi-million-dollar budget management, strong channel integration, and strategic storytelling across multiple industry verticals.

Manage enterprise client accounts, serving as the primary contact while driving retention, growth, satisfaction, and upsell opportunities. Lead client reviews, presentations, proposals, and social media strategy initiatives. Support project implementation, maintain Salesforce records, collaborate with internal teams and partner agencies, and contribute to new business pitches and strategic offerings. The role requires strong account management, social media expertise, budgeting, communication, organization, and presentation skills.

Leads technical architecture for Braze client engagements, including discovery, solution design, data feeds, platform configuration, automated campaigns, governance, troubleshooting, launches, and optimization. Serves as the primary technical client contact, coordinates cross-functional teams, develops scoping guidance, drives best practices, mentors junior consultants, and identifies process improvements.