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Support legal and legal operations across contract lifecycle management, corporate governance, IP renewals, regulatory compliance, records, reporting, legal technology coordination, SOPs, and cross-functional stakeholder support to improve processes and maintain audit-ready documentation.

Design, build, and support Salesforce Service Cloud, CPQ, Billing, and Order Management solutions. Configure Service Console, Omni-Channel, Case Management, LWC and Apex components; integrate with ERP (NetSuite, RevPro), payment gateways, Workato, and REST/SOAP APIs. Lead order processing, billing models, asset/license provisioning, CI/CD release management, and monitor system performance while collaborating with cross-functional teams.

Support legal and legal operations by managing contract lifecycle, corporate governance, IP renewals, compliance, legal records, reporting, SOPs, and legal technology coordination to improve processes and stakeholder support.

Coordinate legal intake, triage and track matters, maintain CLM and document repositories, manage invoice/billing workflows and spend reporting, support legal operations reporting, documentation, onboarding, and process improvements while handling confidential information.

Provide webstore and billing support to global customers: handle pre- and post-purchase inquiries, process cancellations, returns and refunds, assist with credit card/billing issues, create online support content, and escalate complex cases to Licensing/Entitlements. Respond via web submissions, chat, and phone while ensuring customer satisfaction.

Manage end-to-end indirect procurement for assigned categories: run RFx sourcing events, perform spend analysis and financial modeling, negotiate commercial terms, facilitate contract execution and PO approvals in NetSuite, collaborate with Finance/Legal/IT, report savings and lead process-improvement or strategic procurement initiatives.

The Digital Customer Success Manager will design and execute strategies for customer engagement and retention, leveraging data analysis and digital campaigns to improve customer experience and drive adoption.

Lead a team of Digital Customer Success Managers to enhance customer retention and satisfaction through digital strategies and analytics. Collaborate cross-functionally to optimize customer engagement and manage success metrics.

Manage and grow relationships with high-value customers, drive onboarding, adoption, and develop success strategies aligned to customer business objectives.

The Enterprise Customer Success Manager manages relationships with high-value customers, driving success through onboarding, adoption, and collaboration across teams to foster growth and retention.