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Processes state-specific tag and title transactions while serving as a subject matter expert and trainer. Develops training programs, job aids, and procedural materials; conducts training sessions; evaluates associate performance and transaction accuracy; responds to customer and procedural inquiries; maintains DMV certifications, user access, and testing schedules; and provides backup support for Tag & Title administration. Regular travel to store locations is required.

Leads Enterprise Intelligence operations and governance, including analytics demand intake, prioritization, KPI catalog management, documentation standards, service expectations, controls, and delivery reporting. Manages governance forums, coordinates with business and technology partners, oversees analytics operations and capacity planning, and develops the EI operations team. Drives standardization, data stewardship, automation, accountability, and continuous improvement across the analytics delivery lifecycle.

Performs risk-based IT internal audits covering cybersecurity, data, technology, and integrated processes. Executes audit testing, evaluates IT general and application controls, identifies risks and control gaps, documents workpapers, develops findings, and communicates recommendations to management. Collaborates with stakeholders and external auditors while managing assigned audit work independently and pursuing continuous professional development.

Partners with business units and hiring managers to develop recruitment plans, source and screen candidates, coordinate interviews and assessments, support candidate engagement, extend offers, negotiate salaries, and meet recruiting KPIs. Advises stakeholders throughout the hiring process, participates in talent acquisition projects, and maintains knowledge of labor laws and HR technologies.

Manage organization-wide talent management programs, including talent development, leadership development, succession planning, engagement, diversity and inclusion, assessments, and feedback processes. Coordinate program delivery, communications, training, metrics, reporting, and stakeholder relationships. Partner with HR, senior leaders, Talent Acquisition, IT, and HRIS teams to improve talent programs, support recruitment and retention, and strengthen leadership capability and employee experience.

Develops and executes membership marketing campaigns across direct mail, digital, and telemarketing channels to increase member engagement, growth, renewals, and retention. Coordinates internal teams and external vendors, analyzes campaign and financial results, manages budgets and timelines, prepares communications, and supports annual marketing planning. The role also establishes campaign objectives, tests offers, improves member communications, and recommends strategies based on performance and ROI analysis.

Sell customized personal lines and small commercial insurance programs, develop and manage a prospect pipeline, generate leads through networking and referrals, and partner with account management teams to serve new and existing clients. The role requires insurance sales experience, an active Property and Casualty license, and proficiency with Microsoft Office.

Coaches insurance sales agents on consultative selling, standardized sales processes, bundling, cross-selling, and performance improvement. Provides structured one-on-one coaching, workshops, cohort meetings, and onboarding support. Tracks agent productivity through sales metrics and reporting, collaborates with training teams, and reinforces sales curriculum. The role requires substantial insurance sales experience, coaching or mentoring experience, an active Property and Casualty license, and Salesforce and BI tool proficiency.

Leads enterprise change initiatives from design through implementation, assessing impacts on people, processes, systems, and organizational structures. Develops stakeholder, communications, training, and readiness plans; manages resistance; supports leaders and managers; measures adoption and effectiveness; and embeds sustainable change. The role also coordinates change practitioners, partners with Learning and Development, supports change communications and training, and promotes consistent change management practices across the organization.

Analyze financial, transactional, and sales data to identify trends, variances, and opportunities. Build reports and visualizations, support budgeting/forecasting and variance analysis, partner with FP&A and BI teams, and provide recommendations to improve Travel operations and performance.