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Provide legal support across commercial, corporate, employment, and regulatory matters: draft/review/ negotiate contracts, conduct multi-jurisdictional research, assist due diligence, support IP portfolio and policy development, and help implement generative AI best practices for the Legal team.

Lead and execute commercial strategy for the casino division to drive revenue and market share. Manage partner relationships, analyse agreements and GGR performance, collaborate with product/marketing/ops on revenue initiatives, ensure regulatory compliance, develop exclusive partnerships/games, track KPIs, and support product launches and go-to-market activities.

Provide empathetic, efficient support via live chat, email, and calls. Process withdrawals, verify ID documents, detect fraud, resolve escalations, mentor newer agents, manage brand/local market queries, and suggest Knowledge Base or AI tool improvements.

The Senior Operations Specialist focuses on optimizing customer experience through tools and workflows, ensuring efficient solutions, and training team members in a fast-paced environment.

The Senior Customer Experience Specialist leads the team in providing exceptional customer support, managing KPIs, training new hires, and ensuring efficient operations in a fast-paced environment.